Infrastructure & Desktop Support Analyst

Scott Gamet

Belleview, FL – *****@***********.*** - 352-***-****

Work Experience:

Infrastructure Analyst

**** ** ****

Antylia Scientific a Cole-Parmer company

Provide desktop support for 1500+ US and International Windows users

Maintain Windows (2008/12/16/19/22) servers and Dell switches

Maintain Disaster Recovery plan onsite and offsite backups using Datto

Intune and Autopilot administration

O365 administration in a hybrid environment

Exchange server 2010/16/19 administration

FortiEdge WiFi implementation and administration

Fresh Service help desk administration

Ring Central administration

AWS server administration

Dynamics NAV support

Codesoft administration

Maintain the Barracuda web and email filtering

Avaya VOIP and digital administration

Administrator of ADSI shipping software

Maintain Windows Print servers

ESET antivirus administration

RF scanners support

Zebra printers support for shipping and production

Accomplishments

Worked with the transition from an on-premise Exchange server to a hybrid O365 installation

Project manager WiFi transition from Fortigates to FortiEdge for 17 sites in the US and international

Freshservice new workspace implementation. Creation and administration of automation scripts for tickets as well as onboarding and offboarding automations

Created walkthroughs for Intune Autopilot for end users

Project manager for third party helpdesk, Level three techs

Remote Desktop Support Technician 2014 to 2014

PlumChoice.com

Desktop support for remote users

Malware and Virus removal

Optimization and installation assistance

Created a different step process for more effect system cleaning

Desktop Support 2012 to 2014

Gainesville Independent Testing Services LLC

Desktop support for the office.

In charge of quality control of all archival backup

Helped transition from paper testing to web based testing

Setting up and administering file servers

Education:

B.S. in Information Systems Management

Rasmussen College - Ocala, FL

September 2015

Certifications and Specialty classes:

CompTIA A+ COMP001020534918

CompTIA Network+ COMP001020534918

CompTIA CIOS COMP001020534918

Cisco CCENT CSCO12422157

MCTS Windows 7 11357058

SonicWall CSSA 8A7B-E2B8-4DBA-4AC8

Spiceworks University Virtualization training

AlienVault launch pad training

Sophos UTM training

AWS Solutions training

Skills and Titles:

Eagle Scout

Employee of the quarter – Antylia Scientific

Experienced in desktop support and troubleshooting

In-depth understanding of AD

Virtualization migration experience

Root cause network problem solving

O365 and Exchange 2010 administration

Datto and Altaro backup and recovery solutions

Barracuda web and email filtering

SonicWall and Sophos UTM’s

Contact this candidate