Customer Service & Intake Scheduling Professional

CHRISTINA DEFARIA

Clearwater, FL ***** ***- ***-*502 ****************@*****.***

Skills

Sales / Customer Service

Problem Resolution

Communication

Marketing

Summary

Detail-oriented and personable administrative professional with a strong background in customer service, scheduling, and client relations across healthcare, hospitality, and beauty industries. Adept at managing high-volume communications, coordinating appointments, and supporting team operations with discretion and efficiency. Known for delivering exceptional service, maintaining confidentiality, and fostering trust with clients and colleagues

Education

High School Graduate, Linden, NJ

Training

Charisma Hair Salon, Dunwoody, GA

Stephen's Hair Design, Dunwoody, GA

Sebastian Artistic Team, Fairlawn, NJ

Sebastian International, Fairlawn, NJ

Christine Valmy Esthetics, NYC, NY

International Beauty Show, NYC, NY

Experience

Medical Intake Specialist Bio Genetics Laboratory

Aug. 2024 - Jun 2025

Call Center Representative - Provided frontline customer support handling inbound calls from patients and health care providers. Resolve service issues and accurately documented inquiries

Scheduling client for genetic testing

Customer Service Agent Sixt Car Rental

Tampa International Airport, Tampa, FL

Dec 2021 - Jan 2024

Highest rated customer service scores throughout branch

Built and maintained strong relationships with high profile customers by demonstrating integrity and professionalism

Provided personalized service in rental sales, upgrades, insurance packages, tolls and gas to increase sales and productivity

Professional Hairstylist Salon Gaboa, Clearwater FL

Nov 2019 – Dec 2021

Serviced high-profile clients with intricate coloring and highlighting techniques

Assessed customer needs and gave trusted advice for optimum hair care

Provided wet styling, thermal styling, permanent waving, and hair relaxing services

Applied makeup to clients before special events, including weddings, photoshoots, fashion shows, and award ceremonies

Master Cosmetologist Safety Harbor Resort & Spa, Safety Harbor, FL

Jan 2017 – Oct 2019

Assisted in marketing, promotions, bridal shows, and commercials

Established strong relationship with client base to generate long-term business

Provided full-services including cuts, color, Keratin, Balayage and Ombré

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