Client Relations & Service Coordination Professional

Amanda Leckey

Middletown, OH

513-***-**** ************@*****.***

Professional Summary

Dedicated client relations and operations professional with more than 15 years of experience supporting individuals, resolving complex concerns, coordinating services, and building strong relationships across diverse industries. Skilled at navigating complex systems, educating clients, managing sensitive information, and collaborating with multidisciplinary teams to achieve positive outcomes. Recognized for exceptional communication, problem-solving, empathy, and advocacy while maintaining professionalism in fast-paced environments.

Core Competencies

Client Advocacy • Customer & Client Relations • Service Coordination • Relationship Building • Conflict Resolution • Problem Solving • Communication • Active Listening • Insurance Verification • Documentation • Cross-Functional Collaboration • Microsoft Office • Scheduling • Time Management • Confidential Information Management

Professional Experience

Customer Service Representative

Ohio Logistics Trenton, OH Apr 2024–Present

Coordinate daily shipping operations and customer communications.

Serve as liaison between customers, carriers, warehouses, and internal teams.

Resolve shipment issues while ensuring customer satisfaction.

Maintain inventory accuracy and database records.

Manage competing priorities in a fast-paced environment.

Customer Service Representative (Contract)

Tailored Management Remote Jan 2024–Apr 2024

Provided customer support for Oakley, ContactsDirect, and EyeMed.

Verified vision insurance eligibility, benefits, and coverage for EyeMed members.

Performed insurance lookups, explained benefits, and assisted with billing and account inquiries.

Resolved customer concerns while maintaining confidentiality and quality standards.

Billing Specialist

Spectrum Mar 2022–Dec 2023

Resolved billing inquiries and account concerns.

De-escalated challenging customer situations.

Documented interactions accurately while meeting performance metrics.

Clinical Coordinator

Brookdale Finneytown Aug 2018–Dec 2018

Coordinated services among residents, families, providers, and staff.

Educated clients and families and managed documentation.

Supported compliance and quality initiatives.

Charge Nurse

Laurels of West Carrollton Dec 2018–Sep 2021

Built trusted relationships with patients and families through education and support.

Coordinated care among multiple stakeholders.

Advocated for individual needs while balancing organizational priorities.

Mentored new employees and maintained detailed documentation.

Charge Nurse

Wood Glen Alzheimer's Community Jan 2018–Sep 2018

Coordinated individualized care and educated families.

Supervised staff and maintained accurate records.

Charge Nurse

Premier Health Partners Feb 2017–Sep 2018

Collaborated across disciplines to support positive outcomes.

Provided education, documentation, and client support.

Education

Practical Nursing Diploma

Miami-Jacobs Career College

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