Customer Service & Front Desk Leader

JERR SMITH

Jackson, MS ***** 601-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Resourceful Customer Service Representative known for high productivity and efficient task completion. Skilled in communication, problem-solving, and time management to ensure smooth operations in fast-paced customer service environments. Recognized for listening skills, empathy, and professionalism when addressing customer concerns and building positive relationships. SKILLS

• Customer Service & Support

• Conflict Resolution & De-escalation

• Multitasking & Prioritization

• Customer Retention Strategies

• Verbal & Written Communication

EXPERIENCE

Customer Service Representative

CARENET HEALTHCARE – Jackson, MS (04/2024 – 01/2026)

• Provide accurate information and resolve customer inquiries professionally.

• Gather and review information to determine eligibility and process documentation.

• Process payments within established timeframes.

• Utilize Microsoft Office and internal systems to maintain detailed records.

• Guide customers on proper documentation and policy procedures. Front Desk Administrator

Comfort Inn & Suites – Jackson, MS (09/2014 – 02/2024)

• Managed guest check-in/check-out and reservations.

• Coordinated with housekeeping and maintenance to resolve issues.

• Promoted rewards programs to increase customer retention.

• Maintained organized front desk operations in a high-volume environment. Customer Service Manager

Kroger – Byram, MS (08/2000 – 04/2014)

• Supervised daily customer service operations and staff training.

• Resolved escalated customer concerns.

• Maintained records and improved operational efficiency.

• Strengthened client relationships to drive repeat business. EDUCATION

High School Diploma – Lawrence County High School, Monticello, MS Associate of Arts, Human Resources Management – Copiah-Lincoln Community College, Wesson, MS

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