Senior Mortgage Processor (25+ Years)- Customer service for (25+ Years

PAULA ANN WILLIAMS

**** ******** **.

Spring, TX 77373

Phone: 815-***-****

Email: *****.*.**********@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Senior Mortgage Processor with 25+ years of experience supporting loan officers, underwriting, and closing teams across retail, correspondent, refinance, and credit-union environments. Known for strong file ownership, exceptional customer service, and the ability to manage complex loan pipelines under tight deadlines while maintaining compliance and delivering a seamless borrower experience. CORE COMPETENCIES

• Senior Mortgage Processing

• Due Diligence

• Compliance

• Quality Assurance

• Loan Pipeline Management

• File Ownership & Pipeline Management

• Credit, Income & Asset Analysis

• AUS (DU) Review

• Investor & DPA Loans

• Underwriting Conditions

• Clear to Close

• Client & Third-Party Communication

• Time Management

• Customer Service Excellence

• Team Collaboration

PROFESSIONAL EXPERIENCE

Senior Mortgage Processor

SWBC Mortgage Corporation August 2025 – April 2026

• Managed full loan files from initial receipt through closing and post-closing.

• Reviewed credit reports, income calculations, AUS findings, and bank statements for accuracy and compliance.

• Determined investor loan programs and registered DPA loans; obtained all required borrower documentation.

• Ordered and reviewed appraisals, flood certs, VOEs, fraud reports, title, insurance, surveys, VA LAPP numbers, CAIVRS, and FHA case numbers.

• Collected and cleared underwriting conditions; coordinated with borrowers, sales teams, title companies, and third parties to meet closing timelines.

• Prepared files for closing, ensuring QC approval, VVOEs, final inspections, and all pre-doc and funding requirements.

• Completed post-closing follow-ups to ensure compliance and loan completion. Senior Mortgage Processor

New American Funding March 2025 – June 2025

• Prepared loan files for underwriting upon receipt from LOAs.

• Reviewed credit, income, AUS findings, and bank statements to identify and resolve issues.

• Ordered and reviewed appraisals, flood certs, fraud reports, verifications, title, insurance, surveys, VA LAPP numbers, CAIVRS, and FHA case numbers.

• Cleared underwriting conditions and coordinated with clients, sales teams, and third parties to meet closing deadlines.

• Ensured completion of final documentation, fraud reports, VVOEs, MERS registration, and final inspections. Mortgage Processor

Mr. Cooper / Nationstar Mortgage November 2024 – March 2025

• Processed refinance and second-mortgage loans nationwide.

• Reviewed post-underwriting files and ordered required third-party services.

• Verified DU findings and collected borrower conditions.

• Coordinated with clients, sales teams, and title companies to meet closing timelines.

• Submitted loans for closing and ensured proper signing of closing disclosures.

• Followed files post-funding to ensure accurate and timely disbursement. Mortgage Processor (Temporary Assignment)

The Reserve Network, Inc. – Welby Financial Credit Union October 2024 – November 2024

• Provided processing support during maternity-leave coverage.

• Ordered appraisals, title services, insurance, and VOEs.

• Served as backup support to maintain workflow continuity. Senior Mortgage Loan Processor

InterLinc Mortgage Services Houston, TX April 2024 – August 2024

• Managed full loan files from receipt through underwriting and clear-to-close.

• Reviewed credit, income, assets, and AUS findings.

• Ordered required third-party services and collected underwriting conditions.

• Coordinated with all parties to ensure timely closings. Loan Processor

First United Mortgage Group Durant, OK December 2021 – November 2023

• Processed loans from application through closing.

• Reviewed credit, income, asset documentation, and compliance requirements.

• Maintained communication with borrowers and third parties to support timely closings. Loan Processor / Loan Officer Assistant

Guaranteed Rate Chicago, IL April 2018 – December 2021

• Processed loan files and assisted Loan Officers with pre-approval documentation.

• Communicated with borrowers and supported loan program selection.

• Assisted with Loan Estimates and ensured smooth file progression through underwriting and closing. Loan Processor / Loan Officer Assistant

Guild Mortgage Company San Diego, CA May 2013 – April 2018

• Processed mortgage loans through underwriting and closing.

• Reviewed credit and income documentation.

• Supported Loan Officers with client communication, pre-approvals, and loan program coordination. EDUCATION

University of Wisconsin–Whitewater at Rock County

Associate Degree in Science 1983 – 1986

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