Executive Support & Client Services Professional

DINA VITALE

Bradenton, FL ***** 732-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Experienced client-service and administrative professional with 20+ years of experience supporting executives, coordinating business travel, managing schedules, communicating with clients and vendors, organizing events, and handling high-volume administrative responsibilities. Known for exceptional organization, attention to detail, professionalism, follow-through, and a warm, service-focused approach. Skilled at managing multiple priorities, anticipating needs, coordinating moving parts, and working independently to ensure requests are completed accurately and on time. Strong background in customer service, travel coordination, vendor communication, meeting and event coordination, and confidential administrative support.

CORE SKILLS

Client & Customer Service • Travel Arrangements & Logistics • Executive Support • Schedule & Calendar Management • Vendor & Provider Coordination • Event & Meeting Coordination • Written & Verbal Communication • Research & Recommendations • Follow-Up & Problem Solving • Records, Spreadsheets & Databases • Administrative Coordination • Microsoft Office / Online Platforms

PROFESSIONAL EXPERIENCE

WELLS FARGO — Teller Sarasota, FL 05/2022 – 09/2024

Provided professional, relationship-focused customer service while handling complex transactions across multiple systems.

Communicated clearly with customers and colleagues, assessed needs, resolved issues, and maintained a high level of professionalism.

Educated customers on technology and digital banking options and connected them with appropriate resources.

Worked independently and as part of a team in a fast-paced environment while prioritizing accuracy, compliance, and customer needs.

Built and maintained positive customer relationships through proactive service, attention to detail, and follow-through.

Followed policies and procedures while identifying potential risks and taking appropriate action to protect customers and the organization.

VITALE & ASSOCIATES — Executive Assistant Bradenton, FL 11/2002 – 04/2021

Provided high-level administrative and client support to executives and senior leadership, managing confidential information, communications, schedules, and competing priorities.

Coordinated business travel arrangements for company employees and the owner, organizing travel details around business schedules and individual needs.

Researched and coordinated travel logistics, communicated with providers and vendors, and maintained accurate travel information and confirmations.

Managed changing schedules, last-minute adjustments, and multiple requests while ensuring timely communication and accurate follow-through.

Screened calls and emails and initiated appropriate action to respond to or route requests, maintaining professional communication with internal and external contacts.

Prepared accurate office files, spreadsheets, databases, presentations, correspondence, and meeting documentation to support executives and improve team productivity.

Researched, proposed, and implemented vendor agreements designed to reduce costs and improve service.

Organized and coordinated conferences, monthly meetings, company events, and executive meetings, including logistics and follow-up.

Documented internal and client meetings, prepared meeting minutes, and communicated changing business needs to executives.

Processed travel expenses and reimbursements for the executive team and senior management group.

Coordinated mail, postage, courier, and delivery services while maintaining accurate records and ensuring timely distribution.

Handled multiple priorities independently in a rapidly changing environment while maintaining strong attention to detail and service.

EDUCATION

Brookdale Community College — Associate of Arts, Communications Lincroft, NJ 05/1988

ADDITIONAL VALUE

20+ years of executive-level administrative and coordination experience

Direct experience coordinating company-wide business travel, including travel for company ownership and employees

Strong customer-service mindset with experience supporting both executives and the public

Highly organized, dependable, detail-oriented, and comfortable working independently

Genuine interest in travel, hospitality, events, and creating positive client experiences

Contact this candidate