Administrative Professional & Graphic Designer
Resume:
Summary
Detail-oriented and creative Administrative Professional with 10+ years of experience in front desk operations, customer service, scheduling, and remote support. Proven success managing fast-paced office environments while improving workflows and supporting team efficiency. Tech-savvy and highly organized with expertise in Google Workspace, Microsoft Office, Canva, and CRM platforms. Known for a calm, professional demeanor, excellent communication, and the ability to juggle multiple responsibilities with grace and precision. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work experience
Freelance Graphic Designer
Shine On Pretty, Co • Texarkana, TX
February 2026 to Present
• Designed custom branding, social media graphics, digital advertisements, and print marketing materials tailored to each client’s brand identity and business goals.
• Collaborated directly with clients to develop creative marketing solutions, manage multiple projects, and deliver high-quality designs on time using Adobe Creative Suite and Canva Creative Director
Cooper Fine Jewelers • Texarkana, TX
September 2022 to December 2025
• Expertly craft compelling advertisements tailored for diverse social media channels, ensuring consistent engagement and brand visibility.
• Drive website optimization by regularly updating content and refreshing visuals to showcase inventory specials effectively.
• Design captivating signage, documents, and graphics to enhance brand presence and customer experience.
• Proficient in photography for inventory management, streamlining the process of uploading and presenting products online.
• Utilize Canva and Adobe Pro to create polished advertisements and graphics, contributing to successful marketing campaigns.
• Lead event coordination efforts, from conceptualization to execution, by developing impactful promotional materials and designs.
• Developed and executed comprehensive brand marketing strategies to increase brand awareness and drive customer engagement
• Conducted market research and competitor analysis to identify trends, opportunities, and threats in the industry
• Analyzed consumer insights and market data to identify target audience segments for tailored marketing campaigns
• Utilized customer feedback surveys and analytics tools to measure campaign effectiveness and make data-driven decisions for optimization
• Coordinated trade shows, conferences, and events to promote the brand's presence within the industry
• Increased social media engagement by implementing interactive content formats such as polls or quizzes
• Managed multiple projects simultaneously while adhering strictly to deadlines
• Monitored industry trends and competitor activities to identify new marketing opportunities
• Collaborated with sales teams to develop effective sales enablement materials such as product brochures or presentations Suzanne Eckhart
Innovative Creative Director with Expertise in Social Media Marketing, Customer Service, and Office Management
*************@*****.***
Texarkana, TX 75503
Service Recovery Specialist
Peloton • Plano, TX
June 2020 to November 2021
• Dynamic Service Recovery Specialist adept at managing daily escalation calls with a focus on maintaining member satisfaction and de-escalating tensions effectively.
• Demonstrated commitment to upholding Peloton's values and mission throughout all interactions.
• Played a key role in training new agents across various lines of business, ensuring alignment with company standards.
• Proficient in investigating and resolving complex escalations, consistently delivering optimal solutions to enhance the member experience.
• Known for maintaining a positive and professional demeanor while providing world-class service to members.
• Achieved high levels of ticket resolution by leveraging empathy, respect, and integrity in addressing members' concerns.
• Collaborated with legal team to initiate legal action against non-compliant debtors.
• Conducted thorough investigations into debtor's financial status and assets to determine appropriate repayment plans
• Maintained accurate records of all communication with debtors and updated account information regularly
• Provided exceptional customer service by addressing inquiries and concerns from debtors professionally and efficiently
• Worked closely with internal teams such as sales, customer service, and billing departments to resolve payment disputes effectively
• Developed relationships with external agencies such as credit bureaus and collection agencies for efficient collaboration on difficult cases
• Created detailed reports on collection activities including progress updates, trends analysis, and recommendations for process improvements
• Trained new team members on best practices for effective debt recovery processes Assistant Manager
Camp Bow Wow • Plano, TX
September 2018 to July 2020
• Responsible and dependable Key Holder at Camp Bow Wow, entrusted with daily opening duties to ensure smooth operations.
• Cultivated and nurtured positive relationships with pet parents, fostering a welcoming and trusting environment for their beloved pets.
• Played a pivotal role in training new camp counselors, imparting essential responsibilities and best practices to uphold the highest pet care and customer service standards.
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours Medical Front Desk Receptionist
The Sanctuary by Healthcare Express • Texarkana, TX October 2015 to November 2017
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• Greeted and checked in patients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for patients, efficiently managing the appointment calendar
• Verified insurance information and collected co-pays, streamlining the billing process
• Answered phone calls and addressed patient inquiries with professionalism and accuracy
• Maintained patient records by accurately updating personal information, medical history, and insurance details
• Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
• Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
• Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
• Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
• Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care
• Coordinated referrals for specialist appointments based on physician recommendations
• Provided support during emergencies by contacting necessary medical personnel or alerting appropriate departments within the facility
• Performed data entry tasks accurately and efficiently to update electronic health records (EHR)
• Managed waiting area cleanliness by tidying up magazines, wiping down surfaces regularly, and ensuring a comfortable environment for patients
• Served as a liaison between patients and healthcare providers regarding prescription refills and medication inquiries
• Assisted in the coordination of patient transportation services for those with limited mobility or special needs
• Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit Education
Fashion Merchandising (Associate's degree)
Southern New Hampshire University • Remote
September 2019 to May 2021
Diploma (High school diploma)
Texas High School • Texarkana, TX
September 2004 to May 2008
Skills
Editing Account management Technical Support Zendesk HIPAA Influencer collaborations Microsoft Teams Photography Microsoft Excel Instagram Needs-based selling Management File organization Clerical experience Dog training Print design Relationship management CRM system proficiency Research Dog care Communication skills Computer skills Project management software Fashion styling Retail price checking WordPress Copywriting Cross-platform strategy Cosmetology Skincare Technical Proficiency Customer complaint resolution Leadership Cat care Merchandising display arrangement Google Docs Social media marketing Word processing Client rapport building Upselling Video production Inventory management Display advertising Digital art Guest services Shopify Customer support specialist experience Content strategy Chemical peel E-commerce B2B sales Content creation Adobe After Effects Branding Brand guidelines Digital marketing Call center experience Meeting minutes Facebook Video editing Social media engagement Paid advertising campaign management Windows Sales Web design Social media management Project management Front Desk Operations & Scheduling Calendar management Social media strategy Retail sales - Retail sales experience (3-5 years) Delegation Travel planning Data entry Customer inquiry handling Public relations social media posts Special order processing Payment verification Social media content marketing Refund processing Computer networking Basic math Experience with individuals with mental health conditions Team management AI chatbots Medical office experience Foreign currency payment processing Personal assistant experience Customer service Typing Ability to follow instructions Facial extractions Salesforce Retail sales transactions Office management Jira Salon software Layout design QuickBooks Office experience Google Workspace Analytics Food handling Attention to detail Adobe Acrobat Photo editing Microsoft Access B2B marketing Customer retention Community management Team development Store opening procedures Phone communication Project team coordination Stocking Office manager experience Project coordination Training & development Teamwork Time management Store closing procedures Greeting customers Adobe Photoshop Illustration Client interaction via phone calls Serving Meta Ads Customer relationship building Color theory YouTube Adobe Creative Suite Anti-aging skin care treatments SEO Aloha POS Pet boarding Marketing strategy development Cash handling Documentation review Front desk Legal administrative experience Square (POS) Computer operation Social media content Art direction Customer relationship management LinkedIn Executive administrative support AI Administrative experience Paid advertising Customer communication Content marketing strategy Microsoft Project Video shooting Storytelling in sales Social media advertising Microsoft PowerPoint Help desk Dental terminology Facebook Advertising Email marketing Adobe Illustrator Nightclub Making change Depositing cash Shopify POS Payment reconciliation Organizational skills Brand identity design Remote Team Collaboration Fashion retail Visual communication design Inventory control Jewelry store experience Live chat Restaurant experience Marketing analytics Microsoft Outlook Phone etiquette Social media analytics reporting Payment card processing Guest relations Medical terminology Customer support Problem-solving POS systems Email marketing campaigns Analysis skills Community engagement Website management Balancing cash drawers Google Analytics Marketing Slack Zoom Cash register operations Dog walking Microsoft Outlook Calendar Schedule management CRM software Video streaming Client services Content scheduling Grammar Experience Dental office experience Customer returns handling Pet sitting Interpersonal skills Client relationship management Market analysis Marketing specialist experience Proofreading Writing skills Social media content creation Google Suite Productivity software Toast POS Social media platforms Graphic design Calendar & Inbox Management Technical troubleshooting support Detecting counterfeit currency Cash register Meeting agenda preparation Pet training Microsoft Office TikTok Social media trend analysis Gift wrapping Live streaming B2B POS Communication platforms Microsoft Word Dermaplaning Canva Languages
English
Certifications
Driver's License
CPR Certification
First Aid Certification
Esthetician License
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