Administrative Front Desk & Customer Service
Resume:
MINALU A. GEMEDA
Washington, DC *****
***********@*****.*** 202-***-****
PROFESSIONAL SUMMARY
Organized and dependable administrative professional with extensive experience in customer service, front-desk operations, reception, and office administration. Experienced in assisting customers, residents, parents, and visitors; answering phone calls and emails; maintaining records; organizing meetings; handling messages; and supporting daily office operations. Proficient in Microsoft Office applications with effective communication, organizational, and customer-service skills.
CORE SKILLS
• Front Desk & Reception
• Customer Service
• Administrative Support
• Microsoft Office Suite
• Phone & Email Communication
• Record Keeping & Documentation
• Data Entry
• Visitor & Resident Assistance
• Meeting Coordination
• Office Organization
• Inventory Management
• Message Handling
• Problem Solving
• Professional Communication
PROFESSIONAL EXPERIENCE
Whole Foods Market — Washington, DC
Customer Service December 2018 – Present
• Assist customers with questions, requests, and general concerns.
• Answer phone calls and take or deliver messages.
• Receive and process Amazon return items.
• Perform inventory-related tasks and maintain organized records.
• Collect payments and issue receipts.
• Assist customers with Amazon shopping services.
• Provide friendly and professional customer service in a busy environment. Paul Laurence Dunbar Apartments — Washington, DC
Front Desk Assistant 2024-2025
• Greet and assist residents, visitors, and guests at the front desk.
• Answer incoming phone calls and direct calls or messages to the appropriate staff.
• Assist residents and visitors with general questions and requests.
• Maintain front-desk records and documentation.
• Monitor and manage visitor activity.
• Provide administrative support to the office and property staff.
• Maintain a professional and welcoming front-desk environment. Hiring One — Washington, DC
Front Desk Assistant 2024-2025
• Greeted and assisted visitors and clients at the front desk.
• Answered incoming phone calls and directed calls to the appropriate staff.
• Responded to general questions and provided assistance to visitors.
• Took and delivered messages accurately.
• Maintained organized records and front-desk documentation.
• Supported staff with general administrative and office duties.
• Helped maintain an organized and professional office environment. Al Rahman Kindergarten — Dubai, UAE
Receptionist October 2011 – February 2015
• Monitored the safety of students.
• Maintained records of parents and guardians picking up students.
• Answered phone calls and emails.
• Assisted parents, guardians, and visitors with questions and requests.
• Supported daily reception and administrative operations.
• Maintained accurate records and documentation.
Enate Alem NGO — Addis Ababa, Ethiopia
Secretary July 2008 – April 2011
• Managed office organization and daily administrative activities.
• Answered phone calls and emails.
• Organized meetings and prepared meeting minutes.
• Coordinated and organized events for children.
• Maintained office records and documentation.
• Provided general administrative support to the organization. EDUCATION & TRAINING
Career Technical Institute — Washington, DC
PC Specialist + Generalist Specialization Diploma
Awarded December 17, 2021
Ethio Computer Center — Addis Ababa, Ethiopia
Training in Microsoft Office Suites
March 2001
Entoto Technical & Vocational School — Addis Ababa, Ethiopia High School Diploma
July 2000
CERTIFICATION
PC Specialist + Generalist Specialization Diploma
Career Technical Institute, Washington, DC
Awarded December 17, 2021
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