Licensed Hearing Instrument Specialist
Resume:
Cheryl Crainshaw
Email: ***********@*****.***
Location: North Carolina
Licensed Hearing Instrument Specialist
PROFESSIONAL SUMMARY
Licensed Hearing Instrument Specialist with over 30 years of experience in hearing healthcare, including hearing evaluations, hearing aid fittings, device programming, and patient counseling. Strong background in improving patient quality of life through personalized hearing solutions. Proven ability to build long-term patient relationships, meet sales goals, and deliver high-quality follow-up care in both clinical and retail hearing aid environments.
PROFESSIONAL EXPERIENCE
Hearing Instrument Specialist
HearingLife
Wilmington, NC
February 2011-August 2026
● Performed comprehensive hearing evaluations and interpreted audiograms
● Recommended and fitted appropriate hearing aid devices based on patient needs
● Programmed and adjusted hearing aids for optimal performance
● Provided patient education on device use, care, and maintenance
● Maintained strong patient retention through follow-up care and service
Hearing Instrument Specialist
Lucid Hearing
Jacksonville NC
2011-2025
● Conducted hearing screenings and diagnostic testing
● Assisted patients in selecting hearing aid technology and accessories
● Managed hearing aid repairs, troubleshooting, and adjustments
● Built strong referral relationships with physicians and healthcare providers
● Consistently met or exceeded sales and service targets
Happy Hearing
Wilmington, NC
2019-2025
EDUCATION
Coastal Community College
Associate Degree Criminology
Guilford College
Business
LICENSES & CERTIFICATIONS
● North Carolina Hearing Instrument Specialist
Certification: Oticon, Phonak, Siemens, Starkey
SKILLS
● Hearing Evaluations & Testing
● Hearing Aid Fitting & Programming
● Real Ear Measurements
● Audiogram Interpretation
● Patient Counseling & Education
● Hearing Aid Troubleshooting & Repairs
● Sales & Customer Service
● EMR / Patient Records Systems
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