Systems Administrator & Desktop Support Technician

Cartier Jarveaux

Redondo Beach, CA 805-***-**** *********@*****.***

Professional Summary

IT professional with experience in desktop support and systems administration, skilled in Windows 10/11, Microsoft 365, Entra ID, Intune, and PowerShell automation. Expertise in troubleshooting hardware and software issues, managing user accounts, and deploying software images in large environments. Proven ability to streamline service ticket resolution and optimize device performance under supervision. Committed to delivering responsive end-user support.

Professional Experience

Our Village Non-Profit (Contract) IT Technician Apr 2026 – Current

• Deployed and maintained Learning Management System for IRS approved courses (courses.ourvillage501c3.org).

• Pushed and monitored updates to resolve security vulnerabilities by referring to identified Common Vulnerabilities and Exposures through OWASP and NIST resources.

• Implemented Certificate Template Design to meet IRS standards for Credential Verification used by the IRS.

• Applied database fixes to MySQL database through troubleshooting and data verification.

• Built Invoice forwarding service to integrate information separated between Stripe and Quickbooks platforms with REST API calls utilizing Python libraries.

Acorn Technology Services / City of Goleta City Hall Systems Administrator Jul 2024 – Apr 2026

• Administered and optimized Microsoft 365 Entra ID environment as part of desktop support experience, providing exceptional customer service while ensuring secure user provisioning, access control, and synchronization across city departments.

• Configured and maintained Microsoft Teams environments-creating channels, meeting policies, and collaboration workflows that improved communication efficiency by 25%.

• Implemented Intune management for 80+ mobile devices, troubleshooting hardware and software issues to improve productivity across the Public Works and General Services departments through centralized governance and seamless app deployment.

• Developed PowerShell scripts using the Datto RMM platform to automate software installation and workstation configuration, reducing ticket completion time by 75% and eliminating manual deployment for all users.

• Maintained and standardized documentation in IT Glue, ensuring rapid troubleshooting and streamlined onboarding processes for desktop support technicians.

L1 Corporate Information Security (Contractor) Mar 2024 - Apr 2024

• Promoted Cyber Security initiatives to protect employee information through Multi-Factor Authentication using Microsoft Authentication.

• Transitioned authentication systems from Okta Verify to Entra ID, ensuring secure credential management.

• Provided frontline helpdesk support for configuring user authentication and credential security, responding to end user tickets and delivering customer service excellence.

Electronic Arts – Respawn Division L1 Desktop Engineer (Contractor) Feb 2024 - Mar 2024

• Deployed software images and managed high-performance intranet workstations.

• Installed, maintained, and troubleshot systems with high-end CPUs, GPUs, and NVMe storage.

• Tracked and organized assets using Asset Panda and Excel spreadsheets. U.S. Army Signal Operations Specialist Mar 2020 - Current

• Maintained unit critical communication lines and secure communications via radios.

• Configured Microsoft 365 web applications for Human Resources and Mail Operations.

• Trained personnel on IT hardware security protocols and system operations.

• Supported reservist training operations by installing and maintaining communication systems.

• Conducted troubleshooting for network and device issues to ensure mission readiness.

• Documented system configurations, operations, and incident reports for ongoing improvement. Education

El Camino College, Torrance, CA Computer Science (Completing Associates for Transfer) West Los Angeles College, Los Angeles, CA Computer Science Certifications & Credentials

• CompTIA Security+ CE

(renewing)

Technical Skills

• MS-102 (Exam Transcript)

• Systems & Platforms: Microsoft 365, Entra ID, Azure AD, Intune, Windows 10/11, Windows Server 2022, Ubuntu 24.04, Moodle.

• Automation & Tools: PowerShell, Datto RMM, IT Glue, Asset Panda

• Security: MFA, Network Security, Access Management, Endpoint Protection

• Programming: C++ (Refresh required), Python, Java (Refresh required), Assembly (Refresh required)

• Qualifications & Experience: Customer Service Skills, Desktop Support Experience, Computer Hardware/software Repair

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