Administrative Assistant

Shondrea Ware

Laurens, SC ***** +1-864-***-**** ************@*****.***

Professional Summary

Versatile and results-driven professional with extensive experience spanning from customer service, direct support, and operational leadership. Proven ability to manage daily site activities, supervise shifts, and streamline administrative workflow while delivering compassionate, client- centered care. Adept at coordinating teams, solving complex problems, and maintaining clear communication to ensure safe, efficient, and high- quality organizational operations. Work Experience

Customer Service Representative (CSR)

Amedysis Home Health Care Greenville, SC

June 2025 to September 2025

• Answered and directed incoming calls while providing excellent customer service to patients, families and visitors

• Scheduled appointments and maintained calendars for staff

• Managed confidential records and ensured accurate documentation

• Assisted patients and visitors with questions and requests in a professional manner

• Performed data entry and maintained electronic filing systems

• Coordinated communication between departments to ensure smooth daily operations Outpatient Administrative Assistant

Recovery Centers of America Greenville, SC

June 2024 to March 2025

• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

• Prepared and edited correspondence, reports, presentations, and other documents as needed for management.

• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members

• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance

• Served as the primary point of contact for patients/visitors/guests, directing appropriately Site Manager

Roper Personnel Services Laurens, SC

September 2023 to January 2024

• Conducted the daily operations of two apartment complexes with over 200 units

• Scheduled maintenance work based on tenants request and assigned personnel to complete work orders

• Resolved tenant complaints and enforced local housing laws and safety rules

• Collected monthly rent, security deposits, pet deposits and any payments for damages

• Issued warnings for policy violations, such as noise complaints, parking and damage to buildings common areas Shift Operations Supervisor

KM Fabrics Greenville, SC

August 2022 to September 2023

• Assign daily tasks and monitors employees attendance

• Enforces all OSHA regulations

• Monitoring real-time machine performance, tracking output metrics and adjusts workflow to meet production schedule

• Inspects raw materials and finished goods to ensure products meet company blueprint and defect free standards

• Coordinate with maintenance team to quickly resolve unexpected machine breakdown or equipment failure

• Conduct on the job training for new hires, evaluate employee performance and provide constructive feedback Direct Support Professional

Excalibur Youth Services Greenville, SC

January 2012 to August 2022

• Perform delegated assignments to meet behavioral, social, and physical needs of PRTF resident client.

• Customer Service, managed multi-line phone system, directed calls and guests to appropriate department

• Perform administrative/clerical task such as but not limited to: printer operations, filing, Record-keeping, Maintain EMR system, data entry, communication (verbal and written) oversee office inventory

• Adhere to HIPPA rules/regulations for all PPI and confidential information highly adaptable team member, emphasizing flexibility, ability to work well with others while readily adjusting to changing situations and needs Education

Law enforcement Training (Certificate)

Greenville Technical College Greenville, SC

March 2007 to June 2010

Forensic Science (Certificate)

Greenville Technical College Greenville, SC

March 2007 to June 2010

Criminal Justice (Associate)

Greenville Technical College Greenville, SC

March 2007 to June 2010

Associate's degree

Skills

Dependability Microsoft Outlook EMR systems Interpersonal skills Professionalism Multitasking Intake Microsoft Office Teamwork Conflict management Patient registration Data entry Patient interaction Time management Medical office experience Manufacturing Front desk Leadership Attention to detail Multi-line phone systems Customer service Administrative experience Epic Salesforce HIPAA Task prioritization Microsoft Teams Computer operation Medical receptionist

Languages

English

Additional Information

Authorized to work in the US for any employer

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