Professional Administrator and Data Capturer

HAYLEY MARY-ANN DOUGLAS

Professional Administrator & Data Capturer

Phone: 067*******

Email: ***************@*****.***

Address: *** ******* ******, **********, ************ PROFESSIONAL PROFILE

Experienced Administrator and Data Capturer with strong skills in record keeping, accurate data entry, and office administration. Experienced in handling confidential information and meeting deadlines. Seeking an administration or data capturing position where organisational skills can contribute to company success.

CORE SKILLS

- Accurate and fast data capturing

- Microsoft Word and Excel

- Office administration

- Document filing and record keeping

- Confidential information handling

- Attention to detail

- Organisational skills

WORK EXPERIENCE

Complaints Administrator – Rand Mutual Assurance (01/2025 – 01/2026)

- Captured and updated complaint records with high accuracy

- Logged and tracked customer complaints for timely resolution

- Maintained organised digital records

- Assisted with administrative reporting

- Handled confidential client information

- Supported complaint tracking processes

- Improved record accuracy and reduced errors

Administrator / Data Capturer – NYS Programme (03/2023 – 03/2024)

- Performed daily administrative duties

- Captured patient and departmental information accurately

- Maintained electronic and manual filing systems

- Organised documentation for office use

- Supported staff with administration tasks

- Maintained accurate programme records

- Improved document organisation

EDUCATION

Wealth Management NQF Level 5 – RJM Educational Consulting (2025 – 2026) Matric – Noordgesig Secondary School (2021)

REFERENCES

Available on request

STATEMENT OF RESULTS

Learner : Hayley Douglas

ID Number : 040**********

Title of Programme : National Certificate: Wealth Management Programme Code : 13Q130044781205

SAQA Qualification ID : 57608

NQF Level : Level 05

Date Issued : 21 January 2026

Unit standards Achieved

UNIT

STANDARD

CODE UNIT STANDARD TITLE NQF LEVEL CREDITS

242563 Analyse the role of international investment in wealth management Level 05 6 242576 Apply technical knowledge and insight into property as an investment Level 05 3 242584 Demonstrate knowledge and understanding of the Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002) as it impacts on a specific financial services sub-sector

Level 04 2

242585 Analyse the dynamics of different interactive styles in client relationships Level 05 3 242589 Apply knowledge of business insurance to propose a Long-Term financial solution for a business entity

Level 06 10

242593 Explain South African money laundering legislation and the implications for accountable institutions in transacting with clients Level 04 3

242603 Apply knowledge of estate planning to propose a financial solution for a specific client

Level 05 8

242613 Apply technical knowledge and skill to advise an individual on planning for retirement

Level 05 5

242619 Apply knowledge and insight to advise on the composition of a financial portfolio

Level 06 6

119997 Demonstrate knowledge and understanding of risk in a Financial Services environment

Level 05 5

120075 Demonstrate insight into current affairs in the Financial Services sector Level 05 10 230070 Present an informed argument on a current issue in a business sector Level 05 5 230071 Apply basic economic principles to the financial services sector Level 05 5 230075 Demonstrate knowledge and insight into the changing nature of the financial services industry and its consumers

Level 05 6

230077 Describe the financial life cycle of an individual and how this influences financial decisions

Level 05 8

230078 Apply the principles of ethics to a business environment Level 06 10 242554 Research information in order to assist in conducting a financial risk assessment

Level 05 7

242573 Determine the needs and wants of an entity in order to propose an appropriate financial solution

Level 05 4

242574 Present a proposal to optimise the tax aspects of the wealth management of an entity

Level 05 4

242580 Apply scenario planning to explain potential risk in a specified financial services context

Level 05 6

UNIT

STANDARD

CODE UNIT STANDARD TITLE NQF LEVEL CREDITS

242594 Apply knowledge of the different asset classes in order to give financial advice

Level 05 4

242601 Apply a researched trend to individual financial risk Level 05 5

ETQA Manager

Total Credits: 125

UNIT

STANDARD

CODE UNIT STANDARD TITLE NQF LEVEL CREDITS

RAND MUTUAL ASSURANCE COMPANY LIMITED

Directors: T Dloti (Chairman), MK Mabe (Deputy Chairman), A Chirwa, TJ Esterhuyse, BE Legobye, DB Luvuno, EMS Mojapelo, G Mokgoro, R Naidoo, BZ Ntshalintshali, K Pillay, P Ralebitso, MM Shezi (CEO), I Vally (CFO), AC Myeni (Group Company Secretary). Address: 10 Andrews Street, Parktown, 2193 Tel: 086*-***-*** Email: *************@**********.**.** Company Reg No. 1899/000876/06 www.randmutual.co.za Tip-Offs Fraud Line: 080*-**-**-** To whom it may concern:

CERTIFICATE OF SERVICE

This is to confirm that Miss Hayley Mary Ann Douglas, I.D. No. 040********** was employed by The Rand Mutual Admin Services (Pty) Ltd for the period stated below: DATE OF ENTRY

DATE OF LEAVING

LAST OCCUPATION

:2025/01/20

:2026/01/19

:Learner: Claims Management

REASON FOR TERMINATION : End of contract

15 January 2026

Date

Nthabiseng Makwela

People Consultant

This certificate is given without alteration or erasure of any kind. Signature

Contact this candidate