Digital Operations & Customer Support Specialist

JOSHUA DOMINION IBIKUNLE

Digital Operations & Customer Support Specialist Virtual Assistance Remote Generalist

******.*******@*****.*** 070******** No11 abusi edumare eruwen ikorodu Lagos PROFESSIONAL SUMMARY

Dependable Digital Operations and Customer Support Specialist with over 4 years of experience supporting customers, coordinating administrative processes, and maintaining smooth day-to-day digital operations across media, retail, and service-based environments. Experienced in customer communication, issue resolution, workflow coordination, documentation management, and remote collaboration tools. Recognized for adaptability, strong problem-solving skills, and the ability to quickly learn new systems and processes. Seeking remote opportunities in customer support, operations support, virtual assistance, platform coordination, and general digital support roles.

WORK HISTORY

Customer Support Agent, Yalepa store industry

•Provide customer support across phone, email, and chat channels.

•Resolve customer concerns and ensure timely follow-up. 04/2018 – 05/2019

Lagos, Nigeria

•Maintain customer records and service documentation.

•Coordinate with internal teams to support issue resolution.

•Support workflow improvements to enhance operational efficiency. Customer care representative, Iroko tv

•Supported customers with subscription and account-related inquiries.

•Assisted users with service navigation and issue resolution. 10/2019 – 11/2021

Lagos, Nigeria

•Escalated technical concerns to relevant support teams.

•Maintained professional customer communication standards. Customer Care Executive, Apricot holdings

•Managed customer inquiries across multiple support channels.

•Assisted with billing-related issue resolution.

12/2021 – 03/2023

Lagos, Nigeria

•Maintained accurate service records and documentation.

•Supported customer retention through effective communication.

•Assisted daily operational workflow coordination. Personal assistant, 8kay service food and drinks

•Managed schedules and appointment coordination.

•Organized reports and administrative documentation. 06/2023 – 11/2024

Lagos, Nigeria

•Supported daily communication and operational planning.

•Assisted workflow tracking and task coordination. EDUCATION

Senior School Leaving Certificate, First Harvard international school 2006 – 2012 Lagos

B.Sc. Public administration (In View), National Open University of Nigeria (NOUN) SKILLS

Customer support

•Customer service

•Complaint resolution

•Billing and subscription support

Operations & Administration

•Workflow coordination

•Documentation and management

•Administrative support

TOOLS

•Slack

•Microsoft Teams

•Monday.com

•Microsoft Office

•Google Workspace

PROFESSIONAL STRENGTH

•Problem-solving

•Adaptability

•Attention to detail

Remote Work Readiness

Comfortable working in remote and fast-paced digital environments

Contact this candidate