Technical Service Representative and Team Lead

RICHARD BURBA

**** * *** ****** *** #***

Fort Worth, TX 76107

Phone 817-***-****

*******@*****.***

Education:

Texas State Technical Institute, Amarillo, TX (1983-1985) Associates of Applied Science in Computer Electronic Technology

Associates of Applied Science in Electronic Systems Technology

Professional Experience:

2011-2026 Amynta Group 2200 Hwy 121 Ste 200

Bedford Texas, 76021

Technical Service Representative

Responsible for handling customer service calls relating to ongoing maintenance calls. This required troubleshooting skills on various appliances and electronics. Handled email from service centers and customers regarding approval and status of repairs. Responsible for approval/denial of the repairs based on extended warranty contract requirements.

2003-2011 Novo1 4301 Cambridge Rd., Fort Worth, TX 817-***-****) Acting Team Lead Feb 2006-Aug 2006

Responsible for management of overnight team in GEFA. Handled monitoring, payroll, headcount, and other agent responsibilities. Utilized Avaya, Smartcat, and TCS to manage day-to-day requirements of campaign.

CSR

Supported various inbound and outbound sales accounts for GEFA and Service Experts

Assist management by watching agents for program and system questions during Team Lead meetings.

1999-2003 Banctec, 2535 E. Grauwyler, Irving, TX 972-***-****) Flextech :

Responsible for onsite repair of various types of desktop and laptop computers.

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