Warehouse & Customer Service Professional

VICTOR B DAVIS JR

Dallas, TX *****

************@*****.*** 214-***-****

PROFESSIONAL SUMMARY

Dedicated and hardworking professional with strong experience in customer service, logistics, and warehouse operations. Proven ability to resolve customer issues efficiently while maintaining high satisfaction standards. Skilled in handling multiple communication channels including phone, email, and chat. Strong interpersonal and leadership abilities with a focus on team success and operational excellence. WORK EXPERIENCE

General Laborer

Staffmark - DeSoto, TX

September 2024 - Present

Maintain inventory accuracy using RF scanning systems

Ensure safe, damage-free movement of merchandise from rack to dock

Operate warehouse equipment in compliance with safety standards Delivery Driver

Elite Courier Services LLC - Dallas, TX

July 2024 - Present

Delivered food, personal, and medical supplies with a 98% customer satisfaction rate

Managed multiple deliveries while consistently meeting deadlines

Resolved customer issues and inquiries efficiently

Used GPS systems for accurate navigation and timely deliveries

Maintained vehicle cleanliness and safety standards Customer Service Representative

Spectrum - Irving, TX

November 2023 - July 2024

Handled customer complaints and inquiries professionally

Built strong customer relationships through effective communication

Applied problem-solving techniques to resolve complex issues Employment Gap - Seeking Job Opportunity and Doing Temp Jobs June 2023 - November 2023

Inbound Customer Service Representative

Valor Merchant Services - Dallas, TX

February 2023 - June 2023

Provided prompt and courteous service to inbound callers

Ensured compliance with privacy laws and regulations

Supported team goals through additional assigned tasks E-commerce Associate

DHL/DASH - Hutchins, TX

October 2022 - February 2023

Worked in a fast-paced warehouse team environment

Handled packages up to 50 lbs

Operated in varying environmental conditions

Assembler

Manpower - Sheridan, AR

July 2022 - September 2022

Performed mechanical assembly with precision and efficiency

Inspected parts to ensure quality standards

Maintained a clean and safe work environment

Employment Gap - Seeking Job Opportunity

May 2022 - July 2022

Revenue Services Representative

Arkansas Department of Finance and Administration - North Little Rock, AR November 2021 - May 2022

Reviewed tax documents and records for accuracy and compliance

Maintained confidential customer data

Followed regulatory and procedural guidelines

Collections Specialist

First Collection Services - Mabelvale, AR

June 2021 - October 2021

Negotiated payment plans to reduce overdue balances

Managed high-volume customer accounts

Resolved disputes efficiently and professionally Substitute Teacher

ESS Midwest/WillSub - North Little Rock, AR

October 2020 - June 2021

Maintained a safe and structured classroom environment

Followed lesson plans and school policies

Coach Counselor

Rite of Passage - Alexander, AR

December 2019 - September 2020

Supervised and supported youth in a structured program

Promoted a positive and safe environment

Customer Service Agent

DXC Conway, AR

September 2017 - November 2019

Resolved customer inquiries independently

Ensured compliance with policies and confidentiality standards EDUCATION

Bachelor of Arts in History

University of Arkansas at Pine Bluff - Pine Bluff, AR August 1997 - May 2003

SKILLS

Customer Service & Call Center Operations

Payment Processing & Credit Adjustments

Data Entry & Account Management

RF Scanner & Inventory Control

Time Management & Multitasking

Problem Solving & Conflict Resolution

POS Systems

Microsoft PowerPoint

Retail Sales & Product Recommendations

Professional Communication

Adaptability & Flexibility

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