Certified Medical Assistant with Leadership Experience

Jamie Babcock

Bellmawr, NJ ***** +1-609-***-**** ********@****.***

Professional Summary

• Certified Medical Assistant with 14 years of experience in performing administrative and clinical tasks in hospital and medical office environments. I am looking to gain experience and knowledge to further my career in the medical field. My experience will allow me to immediately contribute towards the welfare of your office and its patients. Authorized to work in the US for any employer

Work Experience

In-Home Caretaker/Certified Medical Assistant

Contracted Bellmawr, NJ

June 2022 to Present

• Bathing and grooming

• Laundry and helping with dressing

• Food shopping and prep

• Light housekeeping

• Managing medications

• Transportation

• Mobility assistance

• Companionship and emotional support

• Communicating with doctors and monitoring medications Customer Service Representative

NAVIENT/XTEND HEALTHCARE Remote

March 2021 to March 2022

• This was a contracted job to provide help for people to schedule the Covid 19 Vaccination.

• Answered incoming calls to help assist with scheduling and registration for the vaccination.

• Provided outgoing calls with a warm and professional attitude.

• Daily minimum of 100 outgoing calls

• Check and answer emails, attend daily meetings, maintain present on Skype.

• Meet course requirements weekly.

Medical Assistant Coordinator / Certified Medical Assistant for Dermatology and Family Medicine

Jefferson Healthcare Berlin, NJ

March 2019 to January 2022

• Leadership, oversaw all the CMA's

• Patient Care/Appointment Scheduling

• Clean and prepare exam rooms

• Welcome patients and show them to their exam room

• Prepare exam rooms for procedures and monitor vital signs

• EKG

• PFT

• Administer vaccinations and immunizations/pediatric immunizations

• Wound care

• Collect and prepare lab specimens, cultures and urinalysis

• OB/GYN procedures

• Train new employees on daily tasks and clinical procedures

• Kept and ordered inventory and managed medical equipment

• Liaise with insurance providers on behalf of patients

• Monthly POCT and audits

• Front desk, checking in and out, billing and coding, taking payments

• Referrals and Prior- Authorizations

• Scheduling for staff

• Tele-health visits

Lead Certified Medical Assistant/Patient Service Representative LOURDES MEDICAL Sewell, NJ

January 2015 to December 2019

• Greeting patients and checking them in and out while providing courteous care

• Administrative duties; answering the phone, prior authorizations, referrals, billing and coding

• Welcome patients and show them to their exam room

• Take and monitor vital signs

• Record, manage and update patient information and medical histories

• Prep patients and assist physician during exams and procedures

• Collect and prepare lab specimens, cultures and urinalysis

• Administer patient medication and wound dressings

• Clean and prep exam room after each patient

• Order vaccines, supplies, instruments & equipment Certified Medical Assistant Micu Unit

PALMETTO HEALTH HOSPITAL Columbia, SC

January 2009 to December 2011

• Take and monitor vital signs

• Record and manage patient information

• Assist with personal hygiene

• Assist with food ordering, set up, feeding and drinking

• Assist patients to the bathroom

• Implementing fall prevention

• Assist nurses and physicians with exams and testing Medical Assistant

PARTNERS IN PRIMARY CARE Voorhees, NJ

January 2006 to December 2008

• Greet patients and assist with check in and check out

• Answer phones and make appointments

• Update patient charts

• Call patients with their test results

• Fill out insurance, employment and school forms

• Verification of Insurance

• Fill out lab slips and referrals

• Billing and book keeping

Education

Harris School of Business-Cherry Hill Campus Cherry Hill, NJ August 2005 to May 2006

Upper secondary education

Skills

Payment posting in medical billing systems Information security Medical transcription Client invoicing Patient care Accounting support Multitasking Accounts receivable management Accounting systems Private practice experience Clerical Experience (10+ years) Patient monitoring Phone etiquette Analysis skills EHR systems Anatomy knowledge Medical Records (10+ years) Clinical instruction APIs HIPAA Medical billing Laboratory Experience Direct patient care Sales Clinical case management SharePoint Medical billing account reconciliation Training & development Writing skills Medical coding Customer relationship building Senior care EMR systems Surgery Account management Managed care Medicare Computer operation Medical administrative support Emergency medicine Customer support ticket management Maintaining an organized workspace EKG Non-technical user support Order processing Time management ICD-9 Insurance Verification (10+ years) Microsoft Outlook ICD coding Greeting customers Organizational skills Escalation handling Patient collections management Restaurant experience Telehealth administrative experience Nursing Critical care experience Supply chain Cold calling Medical receptionist Medical scheduling English Auditing Customer support Care coordination AS400 Remote patient monitoring Patient interaction Health record tracking Health insurance authorizations Remote training Word processing Handling patient inquiries Hospital information technology Medical payment processing Patient scheduling systems Substance abuse Microsoft Word Medical assisting Computer literacy Technical Proficiency Medical billing specialist experience Health insurance verification via electronic systems Triage Health insurance information Pediatrics Data collection Detailed knowledge of medical terminology (10+ years) Home health Patient demographics Succession planning Outpatient facility experience Achieving HIPAA compliance Full-time healthcare role Medical collection In-person patient registration Medical coding guidelines Professional email communication Databases Experience with individuals with mental health conditions File organization Medical records Medical sales Zendesk Microsoft Teams Behavioral health Aged receivables report Customer service Vital signs Clerical experience QuickBooks Leadership Administrative best practices including HIPPA Guidelines & Patient Privacy Standards (10+ years) Insurance medical billing Patient observation Internal medicine Medical documentation Chart (Excel) Proficient with Passport (7 years) Managing patient records Data reporting Working with people with disabilities Google Workspace Clinical documentation Office experience PTSD Care HR communication Patient complaint handling Patient insurance coordination Retail math Administrative tasks Phone inquiries Debt recovery Managing customer accounts ICD Coding Ob/Gyn Spreadsheets Computer hardware Shift management Management Active listening Confidential information handling EHR systems (10+ years) Attention to detail Software installation DocuSign Acute care Filing Logistics Record keeping Experience with individuals with substance use disorders Proofreading Care plans Basic math HEDIS Healthcare practice team management CPT coding Medical Office Experience

(10+ years) Background checks Family medicine Athena Critical thinking Maintaining patient confidentiality Social listening Workday Quality Assurance Negotiation Financial auditing Microsoft Excel Proficient with EPIC, ECW (7 years) Working with adult populations JCAHO Typing Decision making Supervising experience Financial services Medical Scheduling (10+ years) ICD10/CPT Coding (6 years) ECG equipment Insurance verification Quality assurance Dermatology Customer inquiry handling Equipment installation Regulatory compliance in claims processing Health insurance ECG monitoring Health insurance pre-authorization requirements HIPAA implementation Cerner ICD-10 System administration Healthcare team management 10 key typing Utilization management Outpatient Account reconciliation Health insurance verification via manual review Administrative experience (4 years) Customer support experience within healthcare industry Calendar management Insurance prior authorization Hospital experience Patient Care (10+ years) Working with geriatric patients Administrative experience Practice management Medicare stars Client interaction via phone calls Microsoft Office Wound care Medical terminology Proactiveness First Aid & CPR Certified (10+ years) Customer service problem-solving Outbound calling Data analysis skills Microsoft Access Electronic health records (EHR) management Grammar Experience EMR/EHR Call center agent experience Client email correspondence Debt collection Written communication Phone communication Patient treatment Front desk eClinicalWorks Cash handling Patient charting Health insurance company experience Medical diagnostic terminology AI Medical billing modifiers Epic Neurology Health charts Athenahealth Google Suite Case management Documentation review Health insurance verification via real-time eligibility check Medical claim appeals Productivity software Immunizations Communication skills Hospital revenue cycle management OSHA Medical claims processing Health insurance claim processing Records management Accounts receivable Software troubleshooting Research Team management Customer communication Medical office experience Home & community care Experience Administering Injections (10+ years) Computer skills Teamwork Project management Collaborate with healthcare professionals Proficient with Nexgen Navinet Sorian (7 years) Transcription Telehealth Team leadership Phlebotomy Data entry Transportation planning Windows Task prioritization Languages

English

Certifications and Licenses

Certified Medical Assistant

CCMA Certification

RMA

CPR Certification

Epic Certification

Medical Billing Certification

First Aid Certification

AED Certification

Non-CDL Class C

Medical Coding Certification

Certified Coding Specialist

Certified Professional Coder

Driver's License

Certified Coding Associate

NRCMA

AHIMA

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