Remote Customer Service & Caregiver Support

Shelly Ann Pope

Stockdale, Texas ***n***n**** ********@******.***

Professional Summary

Dependable and compassionate professional with experience in caregiving, education support, and technical assistance. Skilled in communication, problem-solving, documentation, and supporting individuals in fastnpaced environments. Proven ability to remain calm under pressure while providing highnquality service and building positive relationships. Seeking a Remote Customer Service Representative position where I can assist customers, resolve concerns efficiently, and deliver excellent client support.

Core Skills

Customer Service & Client Support

Phone, Email & Written Communication

Problem Solving & Conflict Resolution

Data Entry & Documentation

Time Management & Multitasking

Computer & Office Technology Support

Attention to Detail

Team Collaboration

Customer Relationship Building

Remote Communication Tools

Professional Experience

Private Home Health Caregiver – Stockdale, Texas (2022 – Present)

• Provide daily care and support for clients while ensuring safety, comfort, and wellnbeing.

• Manage medication schedules and administer insulin injections for diabetic care.

• Monitor vital signs and communicate updates with hospice nurses and healthcare professionals.

• Maintain accurate records of care, medications, and patient progress.

• Build strong, trusting relationships through empathy, patience, and clear communication. Substitute Teacher / Special Education Aide – San Antonio School District (2017 – 2019)

• Assisted teachers with classroom instruction and daily activities.

• Provided individualized support for special education students.

• Managed classroom behavior while maintaining a safe learning environment.

• Communicated effectively with staff and students to support daily operations. Computer Technology Assistant / Monitor – Stockdale High School (2013 – 2016)

• Assisted staff and students with computer and technology issues.

• Monitored computer labs and ensured proper equipment use.

• Maintained organized digital records and technology resources.

• Provided basic troubleshooting and user support. Care Assistant (Emergency COVIDn19 Support) – Country Care Manor, Stockdale, Texas (Jan 2021 – Feb 2021)

• Assisted healthcare staff in supporting residents during the COVIDn19 pandemic.

• Helped monitor health and safety protocols in a highnpressure environment.

• Supported daily care activities and team operations. Education

Blinn Junior College – Business Management Coursework (1994 – 1996) Stockdale High School – High School Diploma

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