Customer Service & Booking Support Specialist

Nelida Quiles

Old Bridge, NJ *********@*******.*** • 732-***-****

SUMMARY: Friendly and reliable customer-service professional with experience using Customer Relationship Management tools and booking platforms. Organized, detail-oriented, and comfortable handling multiple requests in fast-paced environments. Known for warm communication, accurate coordination, and helping customers plan meetings and group experiences.

CORE STRENGTHS

• Strong customer service and communication

• Detail-oriented and accurate with data entry

• Friendly, patient, and relationship-focused

• Fast learner; adapts quickly to new systems

• Organized and dependable

• Enjoys helping customers plan trips and meetings CAREER HIGHLIGHTS

• Supported customers with booking, scheduling, and security verification

• Managed multiple requests while maintaining accuracy and professionalism

• Built positive relationships through clear communication and problem-solving

• Learned new tools and processes quickly to improve service efficiency

• Recognized for reliability, organization, and strong follow-through PROFESSIONAL EXPERIENCE

IT Customer Service & Account Support — Various Roles Remote

• Assisted customers with inquiries, scheduling, support and service coordination

• Provided friendly, helpful support across phone, email, and chat interactions

• Maintained accurate records, updated customer information, followed processes

• Ensured smooth communication and timely follow-up on customer needs Administrative & Booking Support — Various Roles Remote

• Helped customers with scheduling, confirmations, and insurance details

• Reviewed information for accuracy and resolved issues quickly

• Supported team operations with organization, scheduling, and documentation Education: Business Management Middlesex College) Bi-lingual: Fluent Spanish Volunteer: Local Women’s Shelter (workforce readiness coaching )

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