Customer Service & Retail Leadership

Hollie Faulkner

Cocoa, FL ***** +1-407-***-**** ***********@******.***

Professional Summary

• I am a hard worker who is always giving 100 percent in what I do .

• dedicated and quick learner

Work Experience

Catering Assistant/food prep driver

Meals on Wheels Cocoa, FL

December 2022 to Present

Prepare all offerings for events to exceed all guest’s expectations.

• Responsible for the organization/execution of numerous prestigious events.

• Work closely with the Catering Director to ensure quality at catering events.

• Responsible for cleanliness of catering areas/equipment at catering sites.

• Assist in confirming proper staff catering uniform(s) for events.

• Deliver, set-up, and serve food as directed in the signed catering contract.

• May be required to perform certain tasks outside of the job description, especially when catering is not scheduled. Examples of other tasks may include food preparation, baking, cooking, driving and washing dishes.

• Able to work weekends as needed.

• Required to prep, assemble, and deliver Meals on Wheels lunches as needed.

• Review deliveries to ensure purchases of grocery and catering items are received.

• Assists in the development, planning and implementation of the catering functions Customer Service/Cashier

Pilot Flying J Cocoa, FL

October 2022 to December 2023

Cashier

Deli Clerk

Winn-Dixie Viera, FL

January 2019 to June 2022

Worked as a deli associate

Restaurant Manager

Dunkin' Donuts Haverhill, MA

February 2008 to June 2020

Started at Dunkin’ Donuts as a crew member worked for the company and grew to become a store manager Catering Assistant

Aging Matters in Brevard

Education

High school diploma

Commercial Driver's License (CDL)

Class A

Expires: April 2027

State: FL

Skills

Cash handling Phone etiquette Hospitality Microsoft Office Cash register operations Computer skills Merchandising Box truck Administrative experience Retail Sales Supervising experience Employee relations Warehouse experience Van driver Kitchen Experience Time management Shipping & receiving Retail math Cooking Restaurant experience Depositing cash Route driving Detecting counterfeit currency Team development POS systems Sales Guest services Organizational skills Banquet Experience Custodial experience Microsoft Word Handling customer inquiries Face-to-face communication Load & unload POS Customer support Payment reconciliation Driving Communication skills Payment card processing In-person customer service Catering Food Preparation Processing cash transactions Cleaning Front desk Delivery driver experience Food Service Customer service Customer communication Management Janitorial experience Cash drawer handling Heavy lifting Hotel experience Mechanical knowledge Food Safety Payment verification Food industry Inventory control Merchandising display arrangement Microsoft Excel

Languages

English

Certifications and Licenses

Driver's License

Food Handler Certification

Passenger Endorsement

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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