Senior Collections & AR Specialist (10+ Years)

Ann Marie Gentry

Sr. Collections Specialist

Professional Summary

Dynamic and detail-oriented Collections and AR Specialist with over 10 years of proven experience in managing high-volume collections, reconciling accounts, and delivering exceptional customer service in both remote and in-office environments. Known for reducing delinquency rates, improving cash flow, and resolving billing discrepancies with diplomacy and efficiency. Proficient in SAP, SOX, NetSuite ERP, QuickBooks, Oracle, Sage Intaact, Salesforce, and more. Work Experience

Sr. Collections/AR Specialist Crucial Learning

– Remote

January 2024 to Present

- Lead collections for a high-volume portfolio, successfully recovering over $5 million within a six-month span

- Utilize Salesforce, NetSuite ERP, and Excel to analyze aging reports and prioritize accounts

- Develop strategic repayment plans and negotiate settlements with clients

- Collaborate with Sales, Billing, and Customer Success to resolve discrepancies

- Prepare A/R reports and forecasting insights for leadership

- Implement best practices to reduce bad debt exposure Sr. Collections/AR Specialist ICE Mortgage

Technology – Remote (Contract)

December 2022 to December 2023

- Managed high-volume invoice portfolios across Workday, BluePay, Salesforce, and Oracle

- Reduced delinquency through proactive outreach and structured payment plans

- Resolved billing discrepancies with internal teams for timely payment posting

- Maintained detailed records in Salesforce and accurate aging reports

- Supported month-end close and audit readiness

Technical IT Support Agent

Clearwave Fiber Internet – Remote (Contract)

April 2022 to December 2022

- Provided technical support for internet, voice, and video services

- Resolved complex service issues while maintaining high customer satisfaction

- Reduced ticket backlog by 18% and recognized as All-Star Agent Sr. Collections/AR Specialist

Fizer – Alpharetta, GA

January 2012 to April 2022

- Managed high-volume client portfolios and large-scale invoicing operations

- Handled 75+ inbound calls and emails daily to resolve payment issues

- Reconciled accounts and resolved billing discrepancies efficiently

- Improved cash flow through consistent follow-up and account analysis

- Generated reports and supported financial tracking and forecasting

- Recognized for exceeding collection targets and maintaining strong client relationships Education

Bachelor of Business Administration

University of Georgia

Skills

Customer Service Excellence • NetSuite • Salesforce • SAP • Oracle • QuickBooks Microsoft Excel (Advanced) • Microsoft Office • Workday • BluePay Accounts Receivable • Collections • Account Reconciliation Payment Negotiation • Cash Application • A/R Forecasting & Reporting Process Improvement • Data Entry • CRM Systems • Communication • Sage Intaact

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