Customer Service & Reception Specialist

Dasia Jones

*** * ******* **** *** *C

Addison, IL 60101

Phone: 630-***-****

Email: **************@*****.***

Professional Summary

Friendly, organized, and customer-focused professional with experience in reception, customer service, retail, and food service. Skilled in greeting customers, answering phones, scheduling appointments, handling administrative tasks, processing transactions, and maintaining organized workspaces. Known for excellent communication, multitasking, and creating a welcoming environment. Valid Illinois driver's license.

Professional Experience

Customer Service Representative – Gerber Collision & Glass (December 17, 2025 – Present)

• Welcome customers and provide exceptional front desk service.

• Answer and route incoming phone calls.

• Schedule appointments and coordinate with technicians.

• Maintain customer records and process paperwork accurately.

• Resolve customer concerns professionally.

• Keep the reception area organized and welcoming. Customer Service Associate – GameStop

• Delivered outstanding customer service and assisted customers with product recommendations.

• Handled cash, credit card, and POS transactions accurately.

• Answered customer questions regarding products, promotions, and memberships.

• Assisted with inventory counts, stock organization, and merchandising.

• Performed data entry for sales transactions, inventory updates, customer pre-orders, loyalty programs, and returns.

• Maintained a clean, organized, and professional sales floor. Team Member – Nothing Bundt Cakes

• Provided friendly customer service in a fast-paced bakery environment.

• Assisted customers with placing and picking up orders.

• Prepared customer orders accurately and efficiently.

• Maintained cleanliness and organization throughout the bakery.

• Assisted with daily operations and worked closely with team members to meet customer needs.

• Helped ensure a positive customer experience from start to finish. Skills

Front Desk Reception • Customer Service • Multi-Line Phone Systems • Appointment Scheduling • Microsoft Office (Word, Outlook, Excel) • Data Entry • Cash Handling & POS Systems • Time Management • Organization • Written & Verbal Communication • Problem Solving • Teamwork • Attention to Detail

Education

High School Diploma

Additional Information

Valid Illinois Driver's License

Strong organizational and multitasking skills

Professional and friendly demeanor

Fast learner with excellent customer service abilities

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