Clinical Support Analyst & Medical Assistant

Carla Ellis

Grandview, MO *****

E-Mail: *****.*******@*****.***

Phone #: 816-***-****

Summary

Experienced Clinical Support Analyst and Certified Medical Assistant with 20 years in healthcare operations. Expertise in Epic and Cerner system troubleshooting, clinical workflows, and patient care. Leverages comprehensive knowledge of medical processes with strong technical problem-solving skills to enhance clinical and IT support.

Professional Experience

University of Kansas Health System Clinical Application Support Analyst 06/22 – 05/26

Provide remote support for EPIC and Citrix users in a fast-paced healthcare environment.

Performed troubleshooting of system and workflow issues, using structured problem-solving methods.

Created, tracked and resolved incident tickets using Remedy/ServiceNow systems.

Guided end-users through technical issues while supporting patient care continuity.

Communicated clearly with clinical staff during urgent and time-sensitive situations.

Certified Medical Assistant 04/14 – 06/22

Supported physicians and nursing staff with patient care and clinical procedures. .

Documented patient vitals, histories, and lab results in EPIC electronic health records.

Performed point-of-care testing, injections, vaccinations, and medication refills.

Cleaned and Organized examination rooms.

Assisted with patient intake, scheduling, insurance verification, and prior authorizations.

Maintained clinical supplies, equipment logs, and exam room readiness.

Patient Service Representative 10/12 – 04/14

Registered patients and verified insurance information and eligibility.

Scheduled procedures, coordinated admissions, and managed referrals.

Provided patient education and resolved scheduling and billing concerns.

Fresenius Medical Care Dialysis Certified Clinical Hemodialysis Technician 08/10 – 11/16

Performed dialysis treatments and monitored patient status during procedures.

Assessed vascular access and reported abnormalities to nursing staff.

Collected labs and documented treatment data accurately in medical records.

Ensured patient safety, infection control, and regulatory compliance.

Saint Luke’s Hospital Patient Care Technician 03/05 – 11/09

Provided comprehensive patient care tasks delegated by RN

Ensured comfort and dignity during bathing, hygiene, and toileting.

Assisted nursing staff with patient care tasks and daily activities.

Monitored vital signs and reported changes to healthcare team.

Maintained cleanliness and organization of patient areas and equipment.

Education

Penn Valley Community College, Kansas City, MO

Associate of Arts – Nursing Emphasis

Skills

Clinical IT Support Analyst, Certified Medical Assistant with 20+ years of healthcare experience. Clinical operations, Skilled in EPIC EHR, Cerner systems, remote troubleshooting, incident ticket resolution in fast-paced hospital environments. Strong background supporting clinicians, resolving technical issues, and ensuring continuity of care through effective communication and system support. MS Office Suite, EPIC, ServiceNow, Remedy

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