Front-End Operations and Guest Services Manager

Jaden Gioscio-Akers

Edinburgh, IN, ***** 317-***-**** *****************@*****.***

EDUCATION

Associate of Applied Science in Visual Communication Expected May 2027 Ivy Tech Community College - Columbus, IN

● GPA: 4.0/4.0

● Recipient, Blankenship Scholarship

SKILLS

● Communication

● Customer service

● Leadership

● Team work

● Collaboration

● Computer expert

● Conflict resolution

● Welcoming

● Enthusiastic

● Point of sale machines

● Multitasking

EXPERIENCE

Service and Engagement Opening Manager April 2025 - January 2026 Target - Columbus, IN

● Directed front-end and sales floor team members to ensure smooth start-of-day operations

● Delegated tasks based on business priorities and staffing levels

● Ensured high-quality guest service across checkout, service desk, and drive-ups

● Resolved customer concerns quickly and professionally

● Monitored store readiness to deliver a strong first impression

● Assisted guests with product questions, availability, and recommendations

● Completed daily opening checklists and operational tasks

● Verified registers, self-checkout, and service desk were ready for business

● Coordinated with other leaders and managers to align priorities

● Communicated daily goals, promotions, and operational updates

● Provided direction, coaching, and real-time feedback to team members

● Managed cash handling to 16 registers

● Monitored front-end efficiency to reduce wait times Housekeeping Closing Manager March 2024 - March 2025 Bethany Village - Indianapolis, IN

● Supervised evening housekeeping staff and delegated closing duties

● Ensured team completed assignments efficiently and to facility standards

● Ensured all resident rooms, common areas, and restrooms met healthcare sanitation standards

● Followed strict infection control procedures and safety regulations

● Used cleaning chemicals and equipment according to safety guidelines

● Conducted end-of-shift inspections of rooms and facility areas

● Managed nightly closing checklist

● Secured cleaning equipment and storage areas

● Ensured the building was clean, safe, and ready for the next day

● Responded quickly to urgent room or spill clean-up requests Front of House May 2023 - January 2024

Dairy Queen - Indianapolis, IN

● Delivered fast, friendly service in a high-volume environment

● Took customer orders accurately at the counter and drive-thru

● Operated cash register and drive-thru point-of-sale (POS) system

● Processed cash, card, and mobile payments

● Prepared and assembled ice cream treats, drinks, and simple food items

● Collaborated with kitchen and team members to keep service flowing

● Followed food safety and sanitation procedures

● Stocked cups, lids, napkins, condiments, and supplies

● Worked efficiently under pressure during busy shifts Nike Sales Associate

Nike - Edinburgh, IN January 2026 - July 2026

● Assisted customers by providing product knowledge and personalized recommendations to help meet their needs.

● Delivered exceptional customer service to ensure a positive shopping experience and build customer loyalty.

● Processed transactions accurately and efficiently using the point-of-sale (POS) system.

● Maintained store presentation by organizing merchandise, restocking inventory, and ensuring displays met company standards.

● Supported the achievement of sales goals through effective upselling and cross-selling techniques.

● Handled customer inquiries, returns, and exchanges in accordance with company policies.

● Collaborated with team members to create a welcoming environment and provide seamless customer service.

● Monitored inventory levels and assisted with receiving and stocking new merchandise shipments.

● Promoted Nike products, services, and loyalty programs to enhance customer engagement and drive sales.

● Maintained knowledge of current promotions, product launches, and store policies to better serve customers. Lead Cashier

Ulta beauty - Columbus, IN August 2026 - Current

● Provide exceptional customer service by assisting customers with purchases, returns, exchanges, and product inquiries

● Operate cash registers accurately and efficiently while handling cash, credit, gift cards, and other transactions

● Support and guide cashier team members to maintain an efficient and positive checkout experience

● Assist with opening and closing procedures, register counts, and cash-handling responsibilities

● Resolve customer concerns and transaction issues professionally

● Maintain a clean, organized, and welcoming checkout area

● Collaborate with management and team members to support daily store operations and sales goals 2

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