Patient Services Coordinator with EHR Expertise
Resume:
Donna Harris
************@****.*** 502-***-**** New Albany, IN 47150
Summary
Patient services coordinator with extensive experience in EHR management, insurance verification, and patient scheduling. Demonstrated success in enhancing patient care while maintaining HIPAA compliance and fostering effective communication. Proven track record of streamlining processes to improve operational efficiency.
Skills
•Patient scheduling • HIPAA compliance
•EHR management • Medical terminology
•Insurance verification • Client relationship management
•Referral management
Experience
Patient Services Coordinator - University of Louisville Medical Center
(Louisville, Kentucky )
June 1974 - October 2002
•Managed patient intake processes and documentation efficiently.
•Coordinated patient scheduling and appointments for multiple departments.
•Facilitated daily communication between patients and healthcare providers to enhance patient understanding and satisfaction.
•Assisted with insurance verification and authorization procedures.
•Trained new staff on patient service protocols and systems.
•Maintained accurate patient records in electronic health systems.
•Addressed patient inquiries and concerns in a timely manner.
•Collaborated with interdisciplinary teams to enhance patient care delivery.
•Answered telephone calls to schedule appointments and answer patient questions.
•Resolved customer service issues in a timely manner according to established policies.
•Maintained accurate documentation of patient visits and follow-up care plans.
•Coordinated timely release of medical records to third parties, ensuring compliance with regulations and patient confidentiality.
•Adhered to HIPAA regulations when handling confidential patient information.
•Processed referrals for specialty care services.
•Updated patient demographic information in EHR system.
•Organized and maintained patient charts with proper classification and filing systems.
•Scheduled laboratory tests or diagnostic imaging studies.
•Managed the flow of incoming calls from patients and other healthcare providers.
•Greeted patients and visitors in a friendly and professional manner.
•Reviewed patient charts prior to physician visit to ensure accuracy.
•Managed patient referrals to specialists, streamlining access to care and improving patient outcomes. to specialists and other healthcare services.
•Communicated financial obligations to patients and collected fees at time of service.
•Explained various admission forms and policies, acquiring signatures for consent.1
•Utilized hospital systems to update patient records, ensuring accuracy and completeness.
•Prepared daily reports on registration activities, highlighting areas for improvement.
•Assisted in the implementation of new technologies and processes to improve patient access services.
•Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
•Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
•Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
•Stayed current on community-based resources and services useful to patients.
Project Coordinator - University of Louisville Medical Center (Louisville,
Kentucky )
January 1995 - January 2002
•Coordinated construction of new building, overseeing teams and resources to ensure timely project completion.
•Southern Indiana Rehab Hospital Inpatient staff nurse
•Edwardsville United Methodist Church Current organisnt/pianist
Education and Training Licensed Practical Nurse in Nursing
August 1973
Ivy Tech Community College of Indiana, Indianapolis, IN
•Top Ranked: [Number]%1
Some College (No Degree) in Nursing
Indiana University, Bloomington, Bloomington, IN
Some College (No Degree) in Sociology
University of Louisville, Louisville, KY
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