Customer-Focused Field Technician for Denver

Mark Coble

*****.*.**.**@*****.*** 720-***-**** Aurora, CO

Objective

Motivated professional providing excellent service delivery while bringing an extensive customer- focused service experience to assist with the business goals of the company. Excited to bring a strong work ethic, relationship-building skills, and a results-driven mindset. I’m seeking full time employment as an employee or contractor.

Key Skills

• Customer Relationship Management

• Problem-Solving and Decision-Making

• Communication and Interpersonal Skills

• Strategic Planning and Execution

• Goal-Oriented and Self-Motivated

• Team Collaboration

• Time Management and Prioritization

Professional Experience

Preventative Maintenance Field Technician June 2025 - Present

• Performed comprehensive inspections, maintenance, and certification of power and communication systems while adhering to all safety protocols and customer standards.

• Verified site location accuracy, coordinated with the Customer Network Operations Center

(NOC), and established safe work zones in compliance with local and state regulations.

• Diagnosed and resolved issues with cabinets, grounding systems, surge protection, and power components using advanced diagnostic tools and systematic troubleshooting methods.

• Tested and recorded battery voltage, conductance, and temperature readings; replaced and serviced units to maintain peak system performance and reliability.

• Conducted inverter diagnostics, standby power assessments, and 10-minute self-tests to identify performance irregularities and implement corrective actions.

• Collaborated closely with NOC personnel to ensure accurate data input, continuity verification, and full online connectivity after service.

• Maintained meticulous documentation of all readings, test results, and required photos for certification and traceability.

• Applied analytical problem-solving skills and technical expertise to proactively identify root causes of system failures and implement preventive measures.

• Achieved a 40% reduction in system downtime through proactive maintenance, data-driven diagnostics, and effective communication with support teams.

• Consistently enhanced operational efficiency, site reliability, and customer satisfaction through precision work and process improvement.

• Position required 100% travel and taking responsibility for covering travel and lodging expenses as a 1099 contractor

Capstone Customer Service Driver - Independent Contractor May 2025 -Aug 2025

• Capstone contracts with Kroger delivery and supports King Soopers. In this position, I delivered on time delivery of fresh grocery orders while driving defensively throughout the assigned route. I also interacted with customers when making deliveries in person, through text messaging when in the process of making deliveries.

• Followed procedures given by each customer as to onsite access and where the specific delivery was to be completed.

• I was able to increase my Net Promoter scores through customer interactions and on time delivery goal focus

• I’m open to new experiences and am able to work through any challenges that the route may present such as traffic challenges, refunds, and customer requests for coupons and more. Enterprise Mobility – Auto Detailer Part-time March 2025 - May 2025 Vehicle Service & Transport Specialist

• Operated company vehicles—including cars, vans, and trucks—for safe, timely transport, staging, and customer shuttle support.

• Delivered professionally cleaned and fully prepared vehicles by performing thorough interior and exterior detailing following industry standards.

• Conducted pre- and post-trip inspections, checking fuel levels, warning indicators, tire pressure, tread depth, fluid levels, and verifying registration accuracy.

• Identified and reported mechanical or safety issues, removing vehicles from service when necessary to maintain fleet readiness and customer safety.

• Ensured secure handling of customer belongings, logging found items and maintaining proper Lost & Found procedures.

• Provided courteous customer service, assisting with pick-ups, drop-offs, and general support on- site.

• Maintained efficiency and organization throughout the lot by fueling, staging, and preparing vehicles for rental or deployment.

• Upheld a clean, safe, and organized work environment, including daily upkeep of branch interior and exterior areas.

• Utilized equipment such as carpet extractors and air purifiers to restore vehicle interiors and enhance customer experience.

• Demonstrated reliability through consistent attendance, strong work ethic, and commitment to continuous improvement.

Marketing SME / Onsite Staff Lead

Caring Transitions of Castle Rock, May 2023 – Present (Part-time)

• Built and maintained professional relationships with clients and partners, including Realtors and Estate Sale Attorneys, demonstrating advanced interpersonal and negotiation skills.

• Managed marketing campaigns to boost visibility and engagement, directly contributing to increased revenue.

• Oversaw onsite operations and customer interactions during onsite projects, ensuring smooth execution and client satisfaction.

• Through my work here I’ve been able to assist the local franchise owner with the online estate auction prepping, picture taking, organization of all auction lots, marketing of the online auction, responding to questions, running credit card transactions and setting up smooth pickup and shipping processes. My work allowed for me to assist the franchise owner with the great value running all facets of the online auction process. I helped increase the new franchise from start to $137K for first year revenues as a part-time contributor. Owner

Capital Network Services, Inc., 2010 – Present

• This service company has provided services in several capacities since it inception including, marketing work, property maintenance work and IT technical service work.

• Developed customized marketing and business solutions for clients, cultivating long-term partnerships.

• Conducted market research and provided actionable insights, aligning services with customer needs.

• Demonstrated persistence and resilience in meeting business objectives and exceeding client expectations.

• I have two years of experience in presenting options to home sellers as a real estate investor explaining how my company can purchase homes people need to sell their home. In this capacity, I presented homeowners purchase offer, expectations of the buying process, terms and price and closing date as well as answering any questions as well as any objections during the presentation of my purchase offers.

Technical Support Engineer

Various Roles at Spectrum/Charter Communications and Intel Security, 2013 – 2023

• Delivered outstanding customer service by troubleshooting and resolving technical issues, ensuring client satisfaction.

• Trained team members on best practices, contributing to improved team performance and customer outcomes.

• Maintained effective communication and follow-through to resolve issues promptly and efficiently.

• Attention to company processes and details that execute the company’s growth goals. Education

Associates in Network Systems Administration and Computer Science Denver Technical College (now DeVry University)

Certifications

• SCTE Fundamentals of SDV, Digital Video & MPEG Video Additional Information

• Strong drive to learn and grow within a sales environment.

• Proven ability to meet challenges and exceed goals in various professional settings.

• Willing to relocate or travel as needed for the role.

Contact this candidate