IT Service Desk & Network Support Professional
Resume:
David
McGhee
David McGhee
Surprise, AZ
************@*****.***
Affiliation
UNITED STATES NAVY
North Island Naval Air Station, San
Diego, CA
Years served: 2005 – 2010
Highly talented and motivated individual with excellent organizational and communication skills seeks a career with your company to ensure achievement of profitability goals and client satisfaction. Skilled in building relationships and enhancing organizational success through strategic planning and leadership management.
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Education
A.S. IN NETWORK SYSTEMS
ADMINISTRATION
ITT TECHNICAL INSTITUTE
B.A. IN HISTORY
MICHIGAN STATE UNIVERSITY
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Experience
Technical Support
Customer Service
Troubleshooting Skills
Interpersonal Skills
Information Technology
Network Installations
Data Mapping
IT Service Desk
User Training
Technical Skills
GIS Applications: Google Earth
(Earthshaper File), Import /
Export data from *.dbf to Excel
Networking Products and
Protocols, Microsoft Office Suite
(Word, Excel, Outlook, Power
Point), Salesforce Management,
Type 45 WPM
IMS / Pavement Management
4/2021 - 11/2022 Tempe, AZ
Obtained knowledge of and use of GIS system, LCMS Laser system, and Norpix camera system for daily pavement testing on a national scale Managed team of two with financial, travel, and per diem budget for maximizing the companies’ resources to complete projects while remaining within a budget
Surveyed roads for counties, cities, and states in order to analysis pavement for budget and rehabilitation suggestions
Conducted daily report to GIS team for expert analysis for an executive summary to finalize conditions of pavement project assigned ATKINS GLOBAL/ Road Mapping Operator (Driver/ Surveyor) 12/2017 - 12/2019 Orlando, FL
Conducted meetings with field team members, providing leadership, managerial direction and training as needed for multiple drivers Entered GPS data, field notes, and land survey reports into GIS workstations so that information can be transformed into graphic land descriptions Resolved issues concerning troubleshooting software, vehicle registration, and repairing of the vehicle
Provided frontline team exceptional support through a variety of mechanisms for them to deliver superior customer service
Monitored mapping work and the updating of maps in order to ensure accuracy, the inclusion of new and/or changed information, and remain in compliance with rules and regulations
LOYALTY LANE, INC./ Technical Support
10/2015 - 10/2016 Marietta, GA
Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
DISPERSIVE TECHNOLOGIES/ Customer Service Engineer 1/2015 – 10/2015 - Alpharetta, GA
Performed functional and automation testing for Dispersive Technologies’ solutions that includes routers, switches, and varied networking products and protocols
Participated in staging and testing of customer solutions prior to installation Conducted remote/virtual and onsite installations of customer solutions Collaborated with team members from Sales Engineering and SEIT
(Software Engineer Integration Team) to complete the project scope for customer installations
INDEPENDENT CONTRACTOR/ Driver (Courier)
11/2016 – 11/2017 and 1/2020 - Present
Safely operate delivery vehicles, including vans and box trucks, adhering to all traffic laws and regulations
Responsible for transporting goods and services to various destinations Plan most effective delivery routes to ensure timely deliveries Knowledgeable of necessary apps for communication and data entry Proficient in route driving and navigating local and interstate areas RELEVANT SKILLS
Demonstrate ability to understand the users' needs through developed listening and troubleshooting skills Typically requires little to no prior training or related work experience Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
Coach and mentor team members in skill development, customer service elevation, and company culture behaviors
Ability to identify technical issues and provide an effective resolution to minimize potential risks Prioritize daily tasks to meet and exceed expectations
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