Assistant & Shift Manager, Retail POS

Carvah Magee

Baton Rouge, LA ***** +1-225-***-**** *************@*****.***

Work Experience

Assistant Manager

RaceTrac Baton Rouge, LA

October 2025 to Present

Shift Manager

Jett's Food Mart Zachary, LA

March 2025 to November 2025

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Trained new employees on operating cash registers effectively

• Performed opening/closing duties including counting money in the register before/after shifts Sonic Carhop

Sonic Drive-In Zachary, LA

September 2024 to March 2025

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Performed opening/closing duties including counting money in the register before/after shifts

• Developed rapport with regular customers by remembering their preferences and providing personalized service

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods Customer Service Representative

TurboTax Tylertown, MS

January 2023 to July 2023

Assist clients with taxes

Give information regarding taxes

Customer Service Associate

Walmart McComb, MS

August 2022 to May 2023

Ring up customer items

Cash handling

Deposit

Customer Service Representative

Teleperformance Jayess, MS

January 2022 to July 2022

Giving customers navigational directions with Onstar Administrative Assistant

Innovative Lasers Of Houston Houston, TX

September 2020 to July 2021

Check patients in, schedule appointments, confirm appointments, submit payments for treatment, assist with patients on machines, take patients temperature due to COVID-19 and greeting patients upon arrival to facility Customer Service Representative/Call Center

Savilinx Hattiesburg, MS

March 2020 to September 2020

Answer questions in regards to claimants unemployment account Manager

Subway Tylertown, MS

April 2016 to July 2020

Open/close store, cash deposits and change recovery, making sandwiches, making bread/cookies, chopping veggies, and ringing up orders

Dual Customer Service Representative

MAXIMUS Hattiesburg, MS

August 2019 to January 2020

Helping claimants with Medicare claims and signing up others for healthcare Housekeeping

Bildora Senior Care Tylertown, MS

January 2014 to January 2015

Education

Dental Assisting (Certification)

Coastal Medical Training Institute Gulfport, MS

June 2020 to August 2020

General Studies (High school diploma)

Lancaster High School Lancaster, CA

September 1995 to June 1999

Upper secondary education

Skills

Attention to detail Customer issue escalation Food handling Computer skills Data entry Sales Serving Live chat Typing Cash register operations Cleaning Experience Productivity software Order entry Medical Imaging POS Analysis skills Chairside Assisting Sanitation Communication skills Cash handling Computer operation Managing customer accounts Cash handling machinery Medical Billing Windows Time management Office experience Dental Receptionist Microsoft Word Medical Scheduling Customer service Dental Assisting Store Management Experience Balancing cash drawers Front desk Tax experience Serving Experience Office management Cash register Upselling Ethernet Microsoft Excel Mobile devices Languages

English

Certifications and Licenses

NCMSDA

August 2020 to August 2022

Dental Radiology

July 2020 to July 2022

CPR

July 2020 to July 2021

Driver's License

Additional Information

Authorized to work in the US for any employer

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