Customer Service Professional
Resume:
Marie Celine Parra
Rancho Cucamonga, CA 91730
**********@*****.***
O B J E C T I V E
To seek a position with a Company who has a high-performance team with vision and customer focus, contributing to the overall success of the image of the Company. To provide high-quality customer service with professionalism, pride and integrity, and a competitive recognition towards achieving results. W O R K H I S T O R Y
H&R Block
Client Services Professional – January 2016 to April 2026 Seasonal Part-time H&R Block Front Desk include:
• Greet and welcome clients in a professional, friendly manner
• Answer incoming calls, take messages, and direct callers to the appropriate staff member
• Schedule appointments for clients, ensuring that all necessary information is collected
• Maintain client records, including filing documents and updating databases
• Assist with administrative tasks such as photocopying, faxing, scanning, and mailing
• Monitor office supplies and order new items when needed
• Ensure reception area is clean and always organized
• Provide support to other departments as needed
• Process payments from clients and ensure accuracy of financial transactions
• Respond to inquiries from clients regarding their accounts or services
• Following with clients after their visits to ensure satisfaction
• Assist with special projects as assigned by management Amazon Fulfillment Center, Eastvale
Warehouse Associate – November 2019 to May 2022
• Efficiently pick, pack, and ship customer orders in a fast-paced warehouse environment, ensuring accuracy and adherence to safety protocols.
• Operate warehouse equipment, including forklifts and pallet jacks, while following all safety guidelines and procedures.
• Collaborate with team members to meet daily productivity goals and maintain a clean and organized workspace.
• Conduct inventory checks and assist with restocking shelves to ensure product availability.
• Utilize handheld scanners and warehouse management systems to track inventory and manage order fulfillment.
• Assist in loading and unloading delivery trucks, ensuring proper handling of merchandise to prevent damage.
• Participate in training sessions to enhance skills and knowledge of warehouse operations and safety practices. Pearson VUE, Ontario
Test Administrator - March 2017 to November 2019
The Test Administrator position is responsible for providing secure exam delivery and superior customer service in a comfortable friendly environment. Adheres to Client policies and maintains strict procedures accordingly. Refers to company resources for preparing daily schedule, creating cases and trouble shooting any issues with identification or technical issues.
• Understands and complies with all testing procedures.
• Checks in examinees, verify identification, and explain the exam process.
• Monitor examinees while testing.
• Maintains a secure testing environment.
• Communicate with internal departments to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment. Universal Technical Institute, Rancho Cucamonga
Future Student Coordinator - July 2009 to February 2012 Improved show rates by contacting future students via phone to ensure each student has completed all the necessary steps (educating students on expectations and process itself) to start school prior to the student’s start date; keeping students motivated and excited about starting school; setting timely follow-up dates to keep in touch with and track students; identifying and overcoming future student objections utilizing the Success initiatives and on the job tools; and positioning value of UTI by matching UTI benefits to student/influencer needs and values; confirming value and gaining agreement. Worked collaboratively with Education Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students’ start. Worked closely with FA dept, Admissions representatives, and students to fully understand each student’s situation and indicators to determine the student’s likelihood of starting school and to develop an accurate projection of the upcoming starts and maintain the goals for the number of unconfirmed students through use of established contact strategy. Republic Funding, Inc., San Dimas
Account Executive - September 2005 to July 2009
My primary responsibility is working to establish business relationships with Real Estate offices all throughout California. Loan Consultant: Worked to ensure that all clients receive a smooth and easy lending process. I assist borrowers with providing all available options while recommending the best possible alternatives to meet the individual’s needs. Customer Service Representative: Helped to promote the highest quality customer service with professionalism, pride and integrity. Sales & Marketing: Coordinated advertising materials for Company marketing systems, warm and cold sales through inbound and outbound resources.
Notary Public, State of California 2004-2007
Mortgage Loan Signing Agent, State of California 2004-2007 Gas Co, San Dimas
Customer Service Representative Call Center 2001-2003 Charter Communications, Irwindale
Customer Service Representative Call Center 1998-2001 E D U C A T I O N
California State University, Los Angeles Business Administration – 64 units Mount San Antonio College, Walnut Paralegal Program – 48 units C O M P U T E R S K I L L S
Formal education in MS Office: Proficient in Word, Excel, Powerpoint, and Access as well as MS Publisher. Experienced in database management: conversion, formatting and manipulation for special reports and projects. Trained on: QuarkXpress, Photoshop, and Maptitude. Use of ACT & Goldmine. Obtained certificate for programming in UNIX using VI Editor & TBL.
A D D I T I O N A L I N F O R M A T I O N
I am organized, detailed and task oriented. I am responsible, dependable and efficient. I have excellent customer relations and high communication skills. I am bilingual in Spanish. I learn and train easily and quickly. I am cooperative, work well with others and welcome teamwork. I am looking for a challenge and new opportunities for growth.
Contact this candidate