Experienced Customer Service & Administrative Assistant

Shantanna Oakley

**** ******* ******,*** *******, Louisiana 70122

876-***-**** • *************.**@*****.***

Customer Service Agent/Administrative Assistant and Makeup Artist

Detail Oriented and Professional Assistant, perfect for administrative duties,Customer Support and office operations .

Work Experience

Secretary / Assistant June 2013- June 2018

V&C Travel Agency

Business Administration, Office Administration, Microsoft Office, Tax Software, Immigration documents processing, Virtual Assistant. Customer Success Agent Nordstrom July 2019- March 2021 Sutherland Global

Voice agent, Chat agent, Email Support, Meeting quota, CRM tools, avaya, Omnichannel.

Customer Service Representative Feb 2023- Dec 2024 ASAP Express

Shipping and Logistics, Cashier, Sales Rep, Warehouse management. Debt Collectore Dec 2024-Jan 2026

Empire Cooperative

400+ Out bound calls daily to prospects to build, rapport, and get clients to pay off their debts, CRM Management, time tracker, UTC, Dialer, Customer Support Dec 2025-Jan2025

Arise Virtual Solution

Customer support, shipping and logistics, code generation, ticketing system, phone support, chat support

Makeup artist January 2015-March 2023

Self Employed

Doing makeup, applying cosmetics for weddings, graduation and photo shoots Housekeeping Apr 2015-Dec 2015

Best Western Hotel

Housekeeping, Laundry and turn down services

Housekeeper Feb 2016- Dec 2016

Saints Hotel

Housekeeper and turn down duties

Front Desk / Receptionist January 2016- Dec 2016

Saint Hotel

Greeting guest, making reservations, providing keys to guest, welcome guests, booking appointments and providing exceptional support to customers during their stay

General Manager

Victoria Sharpe Bowlar 1-876-***-**** Email @ ********@*****.*** Education

Bsc Sept 2018- Jan 2021

Caribbean Maritime University

Cyber Security and Digital Forensics

High School Diploma Sept 2008- Jun 2013

Happy Grove High School

7CxC’S ( Math, English, History, Geography, Information Technology, Religious Education, Chemistry)

Other Activities

Spanish Club, 4H, Honour Roll, Religoius Education (cxc ) top in subject

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