Corporate Reception & Office Administration

ZANELE KHADIJA SEBANDE

OFFICE ADMINISTRATION CORPORATE RECEPTION CLIENT SERVICES

Gauteng, South Africa • 064-***-**** • *************@*****.*** PROFESSIONAL PROFILE

Hospitality Management graduate with international professional experience in the United States and practical experience across hotel departments in South Africa. Strong customer-service, communication, organisation and administrative skills, with experience using POS systems and Microsoft Word, Excel, Outlook and PowerPoint. Seeking to transition into office administration, corporate reception, client services or office coordination, bringing a professional, service-focused approach and the ability to work calmly in fast-paced environments.

EDUCATION

Diploma in Hospitality Management — Tshwane University of Technology (TUT) 2026

PROFESSIONAL EXPERIENCE

Mohonk Mountain House — United States

Server Assistant Food Runner Buffet Attendant Banquet Server Server International hospitality experience 1-year internship program

• Welcome and engage guests professionally, create a positive first impression and respond to guest needs.

• Explain menu options, take accurate orders and enter information into the POS system.

• Coordinate closely with service and other operational teams to ensure efficient guest service.

• Support banquet and buffet operations while maintaining high standards of presentation and service.

• Work effectively in a fast-paced, multicultural professional environment.

• Progressing toward managerial responsibilities through demonstrated reliability, service skills and operational knowledge. Leribisi Lodge — South Africa

Hospitality Trainee / Departmental Rotation January 2024 – June 2024

• Rotated across multiple hotel departments, gaining broad exposure to hospitality operations.

• Supported daily departmental activities and maintained professional guest-service standards.

• Worked with different teams and adapted to changing operational requirements. Inani Hotel — South Africa

Housekeeping / Hospitality Experience June 2026 – October 2026

• Supported housekeeping operations and hotel standards, demonstrating attention to detail, organisation, teamwork and commitment to guest satisfaction.

KEY SKILLS

Office Administration • Corporate Reception • Customer Service • Guest Relations • Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • POS Systems • Communication • Scheduling & Organisation • Teamwork • Problem Solving • Attention to Detail • Professional Telephone & In-Person Etiquette CERTIFICATES & ADDITIONAL TRAINING

• Fundamentals of Health and Safety in the Workplace — Alison

• Customer Service — Cursa

• eZee FrontDesk Property Management System & BurrP Point of Sale Course — DPA Training

• First Aid Training Certificate

ACADEMIC ACHIEVEMENT

Best Overall Diploma Student — Faculty of Management Sciences, Tshwane University of Technology, 2025 academic year LANGUAGES

English • Setswana

CAREER OBJECTIVE

To build a long-term career in corporate administration, office operations or client services, using my hospitality background, international experience and strong communication skills to provide professional support to an organisation and its clients.

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