Caregiver,customer service representative

Porcelance Clark

Cell: 904-***-****

*****************@*****.***

Skills

*Knowledgeable of Electronic Medical Records

*Excellent verbal and written communication skills

*Ability to comfortably operate multi-lined phones

Experience

Maximus

Customer Service Rep 1 - February 2024 – December 2024

*Answered Mulit-line phone

*Helped students with loan forgiveness

Solera

Customer Service Rep (State Farm) – January 2023 - December 2023

*Helped customers process glass claims

*Contacted the proper departments to assure claims are processed in a timely matter

Anglewood

Behavioral Health Specialist - May 2022-November 2022

*Assisted Adults and Children with Special Needs in day to day activities

*Teach Arts and Crafts class

*Kept record of the daily activities and participations Logs

*Monitored and Reported Incidents as they occur (Safety Monitor)

*Provided Home Health/ Companionship as Needed

*Registered New Patients/ Clients

The Fountains at Mill Cove Jacksonville

Patient Care Advocate - July 2020-April 2022

*Scanned Clinical Documentation

* Faxed Proper Documentation to Providers for Medical Care

*Verified and Sort Medical Records

*Updated Patient Demographics

*Scheduled/ Assigned Patients to Rooms

*Assisted with Bedside Care

Extended Stay America

Guest Service Representative - July 2022- December 2022

*Made Reservations for In town, Out of Town, and Long Term Guest

*Checked In and Checked Out Guest

*Called hotels in the surrounding area to check availability

*Assisted with Night Laundry

*Ran Night Audit Report

*Prepared/ Set Out Breakfast

Education:

Terry Parker High School: Diploma June 2020

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