Shift Lead & Customer Service Specialist

amanda frampton

Miami, FL ***** +1-305-***-**** ****************@*****.***

Work experience

Smoke shop

Smoke Shop Miami, FL

July 2026 to Present

i’m in charge of handling the cash register and also providing outstanding customer service, while also managing making orders for the store and products

Shift Lead Manager

Wingstop Miami, FL

August 2024 to April 2026

I was a Shift Lead Manager for this company, also have my ServeSafe Certification for almost two years. I know how to manage the shift while multitasking, woking with registers/safe. Cashier and Customer Service

Wingstop Cutler Bay, FL

August 2024 to April 2026

cashier

customer service

meal preparation/bagging

call in orders

cleaning

Education

Phlebotomy (Certified)

Robert Morgan Educational Center

August 2024 to December 2024

High school diploma

MLMP Prep Academy Cutler Bay, FL

March 2023 to June 2024

Phlebotomy (College)

High school diploma or GED

Skills

Computer operation Meal Preparation Physiology knowledge POS English Team building Working with children Phlebotomy Ladder use Front desk Microsoft Word Time Management Organizational skills Phone etiquette Bilingual OSHA (regulatory compliance area) Data entry Typing Upselling Windows Vital Signs Guest services First aid Microsoft Outlook Performance improvement plan management Customer service Customer inquiry handling In-person customer service Retail customer service procedures Computer literacy Client rapport building Productivity software Team motivation (leadership skill) Processing cash transactions Grammar Experience Cashier Retail math Collecting samples for laboratory testing Maintaining an organized workspace Teamwork Leadership Microsoft Powerpoint Medical terminology Computer skills Venipuncture Payment processing Manual transmission Public speaking Customer relationship building Microsoft Office Communication skills Customer communication Guest relations Spanish Basic math Microsoft Excel Data collection Food service health code compliance Purchasing Shelf stocking Cash register Languages

Bilingual

Spanish

English

Certifications and licenses

First Aid Certification

AED Certification

Food Safety Manager Certification

ServSafe Food Handler Certification

Driver's License

Certified Phlebotomy Technician

BLS Certification

CPR Certification

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