Finance Operations & Shared Services Leader

PAMELA GUNTER

**********@*****.*** +1-919-***-**** Raleigh, NC

Executive Profile

Finance operations and shared services leader with 20+ years of experience driving global controllership, business transformation, financial reporting, risk management, and operational excellence. Builds high-performing cross-functional and offshore teams, leads complex change initiatives, and partners with senior executives to streamline processes, prioritize resources, and improve business performance.

Core Competencies

Finance Transformation and Change Leadership

Financial Reporting, FP&A, and Performance Management

Portfolio Risk Analysis and Mitigation

Executive Stakeholder and Client Relationship Management

Talent Development, Mentoring, and Team Leadership

Credit, Collections, and Working Capital Leadership

Global Shared Services: Order to Cash, Record to Report, Procure to Pay, Master Data, Accounts Receivable, Accounts Payable, and Credit

Program Management, Business Process Outsourcing, and Onshore/Offshore Delivery

Professional Experience

Accenture Financial Service Operations—Insurance Raleigh, NC

Delivery Lead Manager February 2023–Present

Directed staffing and launch activities across 10 global controllership workstreams.

Led process-improvement initiatives and presented governance updates and KPI performance to client stakeholders.

Developed workstream leaders across management, accounts payable, accounts receivable, financial reporting, and variance analysis.

Accenture

General Accounting Operations Associate Manager February 2022–January 2023

Served as Finance Change Lead for training, capability development, documentation, and global stakeholder coordination.

Supported client contingency planning by applying deep expertise in finance, accounting, and SAP processes.

Accenture

General Accounting Operations Associate Manager July 2021–February 2022

Led business process outsourcing activities supporting the successful transformation of shared financial services.

Partnered with infrastructure, finance, and operations leaders to evaluate strategic investments, assess financing alternatives, and prioritize resources.

Led onshore and offshore teams through training, capability development, service readiness testing, and go-live.

Advised business leaders on opportunities and risks affecting operational and financial performance.

Coty US LLC Sanford, NC

Financial Shared Services Manager January 2007–December 2021

Directed end-to-end shared services operations across order to cash, record to report, procure to pay, collections, deductions management, cash application, and master data.

Managed month-end close reporting, aging reconciliations, audits, and Sarbanes-Oxley compliance.

Managed end-to-end cloud provider relationships, including contract reviews, obligation tracking, usage and invoice validation, and cost-saving opportunity identification.

Built and led a high-performing financial services team supporting the United States, Canada, and Puerto Rico.

Led SAP financial services integration initiatives.

Conducted financial portfolio risk analysis and developed mitigation strategies.

Managed bankruptcy litigation matters and preference risk mitigation.

Served as a board member and liaison to industry trade groups, credit reporting agencies, and collection agencies.

Coty US LLC Sanford, NC

Finance Manager January 1999–December 2007

Set the strategic and tactical direction for finance and collections operations within a $10 billion global beauty company.

Professional Associations

Association of Financial Professionals NAR Credit Group

Credit Research Foundation NAFCA Credit Group

National Association of Credit Management

Technology and Systems

SAP and HighRadius Cloud Solutions

SAP Financial Management

SAP Accounts Receivable

SAP Order to Cash

Industry Experience

Manufacturing

Pharmaceutical

Insurance

Retail

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