Customer-Obsessed Sales & Operations Specialist

Michelle Litke

+1-989-***-**** *************@*****.***

Customer-first sales professional with 15+ years across men's apparel, specialty retail, rentals, and brand ambassador work. Consistent top performer: opened 42 new accounts in a single month at Younker's men's department, ranked #1 in sales three months running at Avis, and drove a 21% revenue lift through consultative selling and social campaigns. Builds relationships from greeting through post-sale, contributes to team selling goals, and brings a customer-obsessed mindset to every shift. KEY SKILLS

Customer & Client Relations Administrative Support Retail Sales & Upselling

Team Collaboration Problem-Solving Data Entry & Organization

Scheduling & Logistics Microsoft Office CRM Systems RELEVANT PROFESSIONAL EXPERIENCE

Independent Sales & Customer Operations Specialist 02/2023 - Current DoorDash Operations Remote, USA

● Managed independent business operations, customer accounts, and logistics for multiple service platforms.

● Collected and tracked customer data to improve delivery efficiency, route optimization, and performance outcomes.

● Analyzed daily and weekly operational data to adjust schedules and improve service reliability.

● Balanced business responsibilities while managing complex family care coordination, demonstrating strong organization and multitasking. Customer Service & Sales Representative 02/2023 - 02/2024 Avis Budget Group Freeland, MI, USA

● Achieved top regional sales performance for three consecutive months through consultative selling and client relationship management.

● Processed contracts, payments, and financial reports using internal data systems with accuracy and confidentiality.

● Prepared weekly sales reports and tracked revenue metrics to identify opportunities for cross- selling and process improvement.

● Collaborated with management to streamline customer service operations and boost satisfaction ratings.

Business Owner – Retail & Client Relations 11/2022 – Current I Love Me LLC Michigan & Georgia, USA

● Oversaw all aspects of business management including sales, financial tracking, and marketing analysis.

● Managed inventory systems, client data, and digital records to support growth and optimize workflow.

● Developed personalized customer strategies that increased repeat business and brand engagement.

Brand Promoter & Event Sales Associate 02/2022 – 11/2022 Multiple National Brand Activation Agencies Atlanta, GA, USA

● Promoted energy supplement products through live demonstrations and field sales events.

● Collected customer data and feedback, compiling weekly reports to guide marketing and product strategy.

● Reached or exceeded daily sales targets and strengthened brand presence through one-on-one outreach.

Sales Consultant 07/2021 – 02/2022

Atlanta Luxury Motors Atlanta, GA, USA

● Advised clients on automotive products and financing options, maintaining a consistent close rate above 20%.

● Managed customer information in CRM systems, ensuring accuracy in lead tracking and follow-up reporting.

● Analyzed regional sales data and developed personalized strategies that improved monthly sales performance.

● Partnered with marketing to execute social media campaigns that grew local engagement by 21%.

● Ranked top sales performer 3 consecutive months by applying benchmark consultative selling. Sales Associate 08/2011 – 08/2014

Yonker’s Midland, MI, USA

● Provided high-quality, head-to-toe styling assistance in a fast-paced department store environment, helping customers put together complete looks.

● Used product knowledge and warm customer rapport to drive in-store credit card sign-ups – o Opened 42 new accounts in a single month and earned the store’s top-sales recognition award.

● Supported daily floor operations including restocking, inventory checks, and ordering new merchandise to keep sales floor full and presentable

● Resolved customer concerns on the spot to protect store reputation and grow repeat business. Sales Associate 03/2009 – 08/2011

Elder-Beerman Midland, MI, USA

● Set up visual displays to merchandiser standards and reset presentations based on top-selling pieces.

● Sold men’s apparel and suits at store, growing men’s department revenue through consultative selling, complete-look pairings, and proactive new-clientele generation.

● Resolved customer concerns on the spot and refined service procedures to protect store reputation.

● Increased openings of in-store credit cards by 35% within the first 5 months of employment. ADDITIONAL EXPERIENCE

Real Estate Administrative Assistant 06/2020 – 07/2021 Melissa Brokerage Midland, MI, USA

EDUCATION

Flint School of Therapeutic Massage

Massage Therapy Degree with Honors Flint, MI, USA

Midland High School

High School Diploma Midland, MI, USA

ing, attention to detail, process-oriented, collaboration, communication skills, stakeholder engagement, cross-functional coordination, project management, business reporting, presentation skills, data accuracy, performance tracking, strategic initiatives, metrics analysis, pipeline reporting, revenue growth, financial reporting, operational efficien

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