Executive Assistant & Operations Coordinator

Susan J. Panniello

Executive Assistant

*****.*********@*****.*** Atkinson, 03811 617-***-****

Summary

Highly organized administrative professional with extensive experience managing complex operations, office logistics, and executive support. Demonstrated expertise in coordinating training workshops, managing accounting processes, and overseeing daily office functions. Proven ability to handle dynamic priorities, facilitate communication, and provide essential support to leadership teams. Committed to delivering high-level service through proactive calendar management, travel coordination, and meticulous attention to detail. Eager to leverage a collaborative approach and versatile skill set to contribute to the efficient, fast- moving administrative team at NextPhase Search.

Work Experience

ACCREDITATION SERVICES MANAGER, New England Commission of Higher Education, Wakefield

02/2012 – 11/2025

Organized and facilitated 7-10 annual training workshops. Directed the process of identifying and inviting regional educators to participate in peer institution visits.

ACCOUNTING ASSISTANT, New England Association of Schools and Colleges, Burlington 03/2001 – 02/2012

Provided essential support to the accounting department and the CEO. Managed accounts receivable and payable, processed time reports, and procured company- wide supplies.

Leveraged strong communication and organizational skills to fulfill responsibilities. OFFICE MANAGER, Wabash National Company, Stoneham

02/1992 – 02/2001

Oversaw daily operations for a manufacturer's representative firm specializing in refrigerated and storage containers.

Administered all office contracts, processed payroll, and conducted training for new hires. STORE RUN DELIVERY ADMINISTRATOR, Lechmere, Inc., Woburn 09/1986 – 01/1992

Managed the Store Run Delivery Program.

Monitored, directed, and resolved all customer delivery issues. Investigated, authorized, and expedited all returns and allowances. Education

Northeastern University, B.S.B.A.

Aquinas Jr. College, Associate Degree

Arlington High School

Skills

Calendar Management Travel Coordination Meeting Management Expense Reporting MS Office Proficiency Collaborative Attitude Vendor Management

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