Operations Manager - Process Improvement & Compliance

KIMBERLY TYSON

ST JOHNS, FL *****

904-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Operations Manager with strength in process improvement, cross-functional collaboration, and regulatory compliance. Plans daily work, coordinates stakeholders, and coordinates 11+ open roles to keep service goals on target. Strengthens team performance by removing bottlenecks, controlling quality, and aligning work across departments.

EXPERIENCE

J P MORGAN CHASE

Operations Manager JACKSONVILLE, FL January 2008 - Current

•Analyzed processes and recommended improvements.

•Coordinated with key stakeholders for loan servicing organization.

•Designed and executed projects to be delivered as per requirement.

•Ensured compliance to all regulations and key controls.

•Improved efficiency, eliminated bottlenecks, and streamlined processes by synchronizing work of diverse departments.

•Protected business material assets and minimized waste through effective quality control strategies.

•Supported correspondent operations with expert cross-functional collaboration by coordinating information flow across teams.

•Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

•Developed team culture focused on group success and continuous improvement.

WACHOVIA BANK

Commercial Representative JACKSONVILLE, Florida May 2002 - June 2007

•Answered customers' questions about services, prices, and credit terms.

•Boosted revenue by cross-selling add-on service plans with existing customers.

•Locked in clients by providing expert advice and detailed overviews of service benefits.

•Built solutions for customers based on identified goals, challenges, and needs.

•Supported associates in other departments by offering expert advice on customer service operations and procedures for handling various common problems.

•Avoided revenue losses with diligent attention to customers' needs and complaints.

•Completed inquiries and followed up with customers to share findings and offer solutions.

EDUCATION

Florida State College

JACKSONVILLE, FL

DIPLOMA

Southern Regional High School

Manahwakin, NJ June 1985

SKILLS

Operations Strategy: Strategic planning, Process improvement, Risk management, Operational planning, Resource allocation

Team Performance & Governance: Cross-functional collaboration, Staff management, Change management, Performance management, Stakeholder management

Leadership Planning: Business continuity planning, Succession planning, Executive presentations

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