Administrative Operations & HR Coordinator

JONI DILAN

Daly City, California 650-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Administrative operations and HR professional with 7+ years of experience managing day-to-day office operations, staffing, recruiting, onboarding, employee records, compliance documentation, timekeeping, billing, accounts receivable, client service, and cross-functional administrative workflows. Experienced with Xero invoicing, confidential records, credential and requirement tracking, employee relations, scheduling, reporting, and process coordination. Brings 13+ years of leadership and customer service experience in fast-paced, service-driven environments. CORE QUALIFICATIONS

Administrative Operations • Office Management • HR Administration • Recruiting & Onboarding • Employee Relations • Personnel & Confidential Records • Compliance Documentation • Credential & Expiration Tracking • Timekeeping & Payroll Support • Xero Invoicing • Accounts Receivable • Billing Administration • Staffing & Scheduling • Process Coordination • Recordkeeping & Reporting

• Microsoft Office • Google Workspace • Customer & Stakeholder Relations PROFESSIONAL EXPERIENCE

Office Manager / Staffing & Patient Care Coordinator - Home Care Agency, California 2018 - Present

• Oversee day-to-day administrative operations, staffing coverage, scheduling priorities, communications, documentation, and office workflows while responding to time-sensitive operational needs.

• Lead recruiting and HR administration activities including candidate screening, interviewing, onboarding, orientation support, personnel documentation, credential tracking, and ongoing employee communication.

• Maintain confidential personnel and client records and track required credentials, documentation, and compliance items in support of agency policies, HIPAA-aware practices, and California Department of Social Services requirements.

• Manage employee attendance and call-off issues, document workplace and performance concerns, support coaching and corrective-action processes, and assist with staff conflict resolution.

• Track employee and service time records, verify hours, and provide accurate timekeeping documentation to the agency accountant for payroll processing.

• Prepare and issue client invoices in Xero, verify billing information, maintain supporting records, resolve discrepancies, and follow up on outstanding balances and overdue payments.

• Coordinate intake, service implementation, staffing changes, and ongoing operational needs across employees, clients, families, and outside partners.

• Identify workflow issues and coordinate practical solutions to maintain service continuity, accurate documentation, and responsive office operations.

Care Services Consultant - Home Care Agency, California Current

• Conduct client assessments and coordinate individualized service plans, documentation, follow-up, and changes in service requirements.

• Serve as a primary point of contact for clients and families, resolving administrative and service concerns and coordinating across internal staff and external healthcare professionals.

• Build and maintain relationships with skilled nursing facilities, assisted living communities, hospitals, case managers, social workers, and discharge planners.

• Support strategic planning, referral development, community outreach, marketing initiatives, and operational improvement efforts. ADDITIONAL LEADERSHIP & CUSTOMER SERVICE EXPERIENCE Customer Service Agent - United Airlines 2016 - 2018

• Managed reservations, ticketing, check-in, boarding, customer concerns, and special-assistance coordination in a high-volume environment while following operational and confidentiality procedures.

• Collaborated with airport operations and other teams to resolve time-sensitive service issues and maintain efficient passenger flow.

Restaurant Supervisor - Jollibee Foods Corporation 2012 - 2016

• Supervised daily operations, frontline employees, staffing schedules, labor allocation, recruiting, training, cash handling, inventory, reporting, food safety, and customer service.

• Coached team members, addressed performance concerns, and supported productivity, quality, sales, and customer satisfaction goals.

EDUCATION

High School Diploma or Equivalent

TECHNICAL & ADMINISTRATIVE SKILLS

Xero • Microsoft Office • Google Workspace • Email & Calendar Management • Scheduling & Staffing Systems • Electronic Documentation • Personnel & Client Record Management • Data Entry • Billing & Invoice Administration • Timekeeping Documentation • Virtual Communication Platforms • Marketing & Community Outreach

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