Bilingual Remote Call Center Customer Service Specialist

Carolina Elchaer Nasser

Bilingual Customer Service Representative Remote Call Center Specialist

North Miami, FL

Phone: 305-***-****

Email: *************@*****.***

Professional Summary

Bilingual Customer Service Representative with more than 10 years of experience providing customer support in retail, call center, and healthcare environments. Experienced with inbound and outbound calls, appointment scheduling, Medicare and Marketplace support, customer issue resolution, and remote customer service. Fluent in English and Spanish.

Core Qualifications

Bilingual (English & Spanish)

Remote Customer Service

Inbound & Outbound Calls

Call Center Operations

Customer Support

Appointment Scheduling

Medicare & Marketplace

CRM Systems

Problem Resolution

Microsoft Office

Professional Experience

My Policy Quote (Remote)

Bilingual Customer Service & Referral Program Specialist 2023–Present

Assist clients with Medicare and Marketplace information.

Manage referral program activities.

Handle inbound and outbound customer calls.

Maintain accurate customer records.

Movistar Group

Call Center Customer Service Representative 2016–Present

Answer inbound and outbound calls.

Schedule appointments and assist customers.

Resolve customer concerns professionally.

Maintain customer information.

JCPenney

Customer Service Specialist 2011–2017

Assisted customers with purchases, returns, and exchanges.

Resolved customer concerns.

Delivered excellent customer service in a fast-paced environment.

Languages

English – Fluent

Spanish – Fluent

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