Technical Support Technician
Resume:
Meryam Jemai
Technical Support Technician
CONTACT
Tunis, Cité Elkhadhra
*************@*****.***
LANGUAGES
Arabic: Native language
French: Level B1
English: Level B2
German: Level A1
SKILLS
Systems: Windows, Linux, MacOS
System management: user administration, permissions and updates
Communication: email, chat, video conferencing, telephone
Customer service: resolving user issues
Software support: office suites, specialised software
PROFILE
Driven by a genuine passion for telephony, my diverse professional background demonstrates my ability to respond effectively to client needs and resolve technical issues.
Seeking opportunities conducive to my professional development and advancement, I remain open to all possibilities that will support my career growth.
PROFESSIONAL EXPERIENCE
Psychis advisor
Oranum . 2023 – 2026
Assist clients, help them and give them comfort, reading tarot cards
Quality Control
Câblème, Bizerte · 2021 – 2023
Product inspection, development and application of product standards.
Secretary
Ali Hekari (Notary) · 2019 – 2021
Administrative and operational support, contributing to the smooth daily running of the organisation.
Appointment Scheduling Agent
Call Center · 2017 – 2019
Responsible for scheduling appointments and communicating with clients regarding their issues (roof insulation).
EDUCATION
Two Years in Accounting
Institut Supérieur de Gestion (ISG)
2020 – 2022
Baccalaureate in Economics and Management
2018 – 2019
ADDITIONAL TRAINING
Telemarketing Training
2017
Improving telephone communication, sales techniques, objection handling, script use, professional ethics and continuous performance improvement.
Customer Growth Telemarketing
Customer segmentation, development of effective scripts, integration of tracking tools and telemarketing team training. Results: increase in qualified leads, improved conversion and enhanced customer satisfaction.
ACADEMIC PROJECTS
Integration of an Accounting Management System and Technical Support
2022
As project manager, led the implementation of an accounting management system: needs analysis, software selection, staff training, creation of a technical support service. Supervised deployment, ensuring transparent communication and effective problem resolution. Result: optimised accounting processes and improved productivity.
Accounting Migration to the Cloud
2021
Led the migration to a cloud solution: needs analysis, software selection, staff training and technical support. Successful deployment with transparent communication and effective problem resolution.
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