Remote Virtual Assistant & Administrative Support

EMMANUEL UZOCHUKWUKA OFOEGBU

Customer Support and Virtual Administrative Assistant

Lagos, Nigeria +234 808-***-**** ******************@*****.*** LinkedIn: linkedin.com/in/emmanueluzochukwukaofoegbu Portfolio: emmanueluzochukwukaofoegbu.lovable.app PROFESSIONAL SUMMARY

Customer Support and Virtual Administrative Assistant with 16+ years of experience managing client communications, resolving escalations, and coordinating office and property operations across UK, US, and Nigerian organizations. Skilled in CRM platforms (Zendesk, Freshdesk, HubSpot), calendar and inbox management, email management, travel coordination, appointment setting, and cross-team coordination. Track record of measurable impact: increased deal conversion by 30%, grew move-in rates by 20%+, and drove 82% of annual sales revenue through new-market development. Known for dependable follow-through, fast issue resolution, and building trust with clients, tenants, and stakeholders. CORE SKILLS

- Email Management & Inbox Organization

- Travel Coordination & Itinerary Planning

- Appointment Setting & Calendar Management

- Google Workspace & Microsoft Office Suite

- Customer Support & Success

- CRM Management (Zendesk, Freshdesk, HubSpot)

- Client & Stakeholder Relationship Management

- Administrative & Operations Support

- Documentation, Data Entry & Reporting

- Process Improvement & Project Coordination

- Conflict & Issue Resolution

- Remote & Cross-Functional Team Collaboration

- Inbound & Outbound Call Handling

- Customer Retention Strategy

- Meeting & Event Coordination

- File & Records Management

- Vendor & Contractor Liaison

- Onboarding & Account Setup Support

PROFESSIONAL EXPERIENCE

Administrative Assistant — Remote, Part-Time Feb 2025 – Jun 2025 Black & White Properties (UK) – www.blackandwhite.properties Reading, UK

- Managed tenant and landlord communications across email, phone, WhatsApp, and CRM systems, coordinating property inquiries, viewings, and follow-ups.

- Scheduled and prepared 87+ property viewings for sale and letting, contributing to a 20%+ increase in move-ins using Street and Goodlord software.

- Coordinated bookings, inspections, maintenance requests, and documentation across internal teams, tenants, and contractors, reducing response times and improving client satisfaction.

- Maintained property listing accuracy and supported sales, lettings, and maintenance teams with timely administrative updates.

- Provided consistent support to management including calendar coordination, email management, and reporting. Customer Support Representative — Remote Contractor Jul 2024 – Feb 2025 3 Zone Media Holdings LLC (USA) – www.3zonemedia.com Albuquerque, NM, USA

- Handled high-volume inbound and outbound customer calls, resolving issues in partnership with internal departments to ensure comprehensive follow-through.

- Supported customer survey and data collection initiatives, maintaining accurate records and strong client relationships.

Customer Success Manager — Hybrid Jul 2018 – Jul 2024 OnePipe Services – www.onepipe.com Ikeja, Lagos

- Onboarded distributors and retailers onto digital platforms, providing account setup, transaction support, and first-line issue resolution.

- Increased average deal rate by 30% by designing and implementing a new customer engagement strategy.

- Identified and developed an untapped market segment, generating 82% of total sales revenue within one year.

- Maintained accurate, up-to-date customer records to support reporting and account management. Customer Success Manager Jan 2009 – Apr 2018

Lilvera Nigeria Limited – www.lilveragroup.com Lekki, Lagos

- Led administrative and coordination support for nationwide marketing and brand activation campaigns, managing stakeholder communications and team logistics.

- Coordinated multiple high-impact campaigns for HP and HPE (2017–2018), including product launches (HP Omen Masters, HP LaserJet 600 Series, HP Sprocket) and the HPE/NNPC Marketing Development Event.

- Managed in-store branding, sales coordination, and exhibition support for HP authorized partners, contributing to increased brand visibility and sales growth in Nigeria.

- Prepared client-facing reports and presentations supporting business development and account retention. EDUCATION

BSc. International Relations

University of Ilorin, Ilorin, Nigeria 2013 – 2017 CERTIFICATIONS

- Google Digital Skills for Africa

- UTest Academy Training

- International Travel Manager Training

- Calls Expert Training

- LinkedIn Learning: Administrative Professional Foundations

- LinkedIn Learning: Generative AI — The Evolution of Thoughtful Online Research

- LinkedIn Learning: Time Management Fundamentals

- Flowmingo Certified Partner

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