Agile Supply Chain Analyst & QA

LILIANE KOGUINGAR

Houston, Tx 832-***-**** ****************@*****.***

********@******.***

PROFESSIONAL SUMMARY

Hardworking and passionate Analyst with experience in Supply Chain Management, Business Analysis, Scrum Master, Product Owner, and Quality Assurance Tester within the Agile and Waterfall environment. Demonstrated over 5 years of experience and top-notch abilities in organizing workflows, solving complex problems, and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams in accomplishing assigned projects and achieving set goals and customer satisfaction. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development, and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Highly motivated and detail-oriented supply chain analyst with expertise in optimizing supply chain processes, enhancing efficiency, and contributing to overall organizational success. Seeking a challenging position in a reputable organization to leverage analytical skills and experience

SKILLS & TOOLS

• MS Office Suite

• Jira, Confluence

• Requirements gathering

• Conflict Management

• Project Management

• Project Documentation

• Problem Solving

• Scrum Ceremonies

• Requirement documentation

• Knowledge of Software

Development Life Cycle (SDLC)

within the Agile and Waterfall

Methodologies

• Agile Scrum proficiency

• Team Leadership

• Teamwork and Collaboration

• Analytical and Critical Thinking

• Problem-solving

• Strong Organizational skills

• Mockups

• User Acceptance Testing (UAT)

• Process Flow Mapping

• Microsoft Visio

• Snagit

• Process flow Diagrams, Swim

lanes, Use Case Diagrams

• Kanban

• Wireframe

• ServiceNow

• Balsamiq

• Figma

• Quality Assurance manual

testing

Work Experience:

Amazon Fulfillment Center Processing Assistant and Problem Solver August 2020 - Present

Established Problem Solve department across Amazon Warehouse Sites globally. Led team of Problem Solve associates to maintain high-quality work and consistent production. Connected with new Amazonians to increase public knowledge of goods and services. Maintain tracking reports for each file to ensure accurate record-keeping requirements Ensures that new information is added to the files promptly Checks files at regular intervals to make sure that all items are correctly sequenced and placed Processes requests made by internal staff for a file and/or documentation located in the file room. Responsible for checked-in and checked-out files and/or documentation Follow up when needed on checked-out files and/or documentation Assists with the implementation of changes to the filing system when established by supervisory Responsible for retrieval of files for loan participations and sales within the deadlines provided ALL CLEAR Biometrics Security System

September 2017 - January 2020

Business Analyst

Provided accurate information and support to customers at various locations nationwide. Implemented appropriate security measures for client interactions. Supported PCI compliance and system updates.

The Clear Mission -We make it simple to be you by using your Biometrics to build a connected world that is Smarter and more secure. Our members expect a frictionless experience at over 60 airports, stadiums, and other venues nationwide. We provide accurate information to customers with patience, empathy, and sound judgment. Ensure proper security procedures are followed on all client interactions to support PCI compliance, and maintain thorough knowledge of systems so that proper information is given to the customer. We provide the highest quality of service possible. You are your ID. TATA CONSULTANCY SERVICES

June 2013 - September 2017

Business Analyst

Created GUI Interface designs to communicate interface and workflow to clients. Acted as Scrum Master, facilitating Scrum ceremonies and events. Organized collaborative sessions to resolve issues and impediments. Monitored daily scrum meetings and tracked workflow progress. Ensured compliance with Agile practices and removed impediments to product success Created artifacts such as GUI Interface designs (mock-ups) on functional requirement documents to communicate interface and workflow to clients and project teams. In-depth knowledge and experience in all phases of the Software Development Life Cycle (SDLC), Double as a Scrum Master by facilitating Scrum ceremonies and events including backlog grooming/refining, sprint planning, daily standups, sprint demos, and sprint retrospectives. Organizes special collaborative sessions with project teams and SMEs when necessary to resolve issues or impediments.

Monitor and facilitate daily scrum meetings and track workflow on the sprint board to track progress during each sprint. Work with the Product Owner to ensure that user stories and acceptance criteria meet the DOR (Definition of Ready) and DOD (Definition of Done).

Ensure compliance with Agile practices.

Remove impediments to product success, leveraging cross-functional Scrum team talent to provide targeted solutions to unprecedented program errors.

Facilitate daily Scrum meetings to debrief progress, troubleshoot snags, and establish goals for the following day. Work with software development teams to identify capacity and set realistic sprint objectives. Plan and arrange meetings with external organizations and individuals, enabling parties to meet and discuss project progress.

Maintain project schedules by managing timelines and making proactive adjustments. Enforce alignment of project strategy with business objectives and make modifications to promote efficient project completion.

EDUCATION

Bachelor of Business Administration September 2008 University of Buea CERTIFICATION

Certified Logistics and Supply Chain Analyst May 2023 Correlation One Certified SAFe® 5 Scrum Master January 2023 Scaled Agile, Inc. Certified Scrum Product Owner (CSPO) November 2022 International Scrum Institute™ (Scrum Institute) Certified Procurement and Logistics Management May 2022 ISCEA International Supply Chain Education Alliance

WITH AZUR E DEVOP S OR SIMILAR T OOL PRODUCT OW NER AND/OR SCRUM MAST ER CERT IFICATIO NEXP ERIENCE WITH SH AREPO INT / MICR OSOF T 365 R EGRESSION T EST, BP MN, ROI, USE CASE, VELO CITY, BRP, FRD, DAT ABASE, BUSINESS RUL ES, RF P, RISK ANALYSIS, IMPACT ANALY SIS, D EPEND ENCIES, SIT,W BS,RFQ,RFI,UML,PROTOTY PE,COT S, RFP

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