Bilingual Billing Specialist and Customer Service

ROSA MAGAÑA

Los Angeles, CA ***** 213-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer service and billing professional with 15+ years of experience in invoicing, payment processing, account reconciliation, and issue resolution. Bilingual (Spanish/English), highly organized, and committed to delivering excellent service in high-pressure environments. CORE SKILLS

Customer Service Accounts Receivable/Payable Invoicing & Billing Microsoft Office Suite QuickBooks Bilingual: English/Spanish Data Entry & Records Payment Processing 10-Key by Touch PROFESSIONAL EXPERIENCE

Billing Specialist

Resolute Transportation Inc., Los Angeles, CA 2015 – Present

• Process daily invoicing, credit card payments, A/R, A/P

• Prepare expense reports and complete monthly-end processes

• Resolve client billing issues and maintain service excellence Billing & Customer Service

Alta-Food Craft, Los Angeles, CA 2012 – 2015

• Created invoices, managed delivery records, resolved billing disputes

• Maintained accurate pricing, worked closely with sales team

• Responded to customer orders and inquiries, trained new hires Reservationist / Dispatcher

BLS Limousine, Los Angeles, CA 2007 – 2011

• Booked and confirmed reservations, dispatched drivers

• Updated customer profiles and coordinated daily logistics Retail Teller & Billing Clerk

Agape Uniforms, Los Angeles, CA 2004 – 2007

• Managed POS operations, nightly cash-out, and inventory restocking

• Handled billing, collections, and customer service Customer Service Representative

Westlake Financial, Los Angeles, CA 2002 – 2004

• Answered high-volume calls, processed payments

• Maintained client contracts and collections accounts EDUCATION

High School Diploma

Central High School – Los Angeles, CA

TECHNICAL PROFICIENCIES

Software: Excel, Word, Outlook, Adobe Acrobat, QuickBooks Systems: Odyssey, Anzio Lite

Office: Fax, Front Desk, Switchboard, 10-Key

Languages: English & Spanish

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