Customer Service & Client Services Director

C Y N T H I A M O R R O W

** ********* ** **** ******, GA 30739 Email: ***********@*****.*** 423-***-**** Summary

Experienced in customer service and management

Successfully managed and lead other workers in the work environment

Devised a system of organization which leads to increased worker awareness

Have advanced knowledge in computer literacy

Highlights

• Reliable and punctual

• Neat, clean and professional appearance

• Delivers exceptional customer service

• Outstanding leadership skills

• Exceptional computer literacy

• Some college credits

• Friendly and approachable

• Excellent eye for detail

Accomplishments

Recognized by peers and management for going above and beyond normal job functions

Served as key contributing member to Leadership team

Boosted customer satisfaction ratings by 95%

Promoted to management after exceptional work ethics

Redesigned filing system, improving clarity and accuracy EXPERIENCE

2023-2024 – Ava Senior Living - Chattanooga, TN

Director Client Services

• Added Ava website to all phones for staff and seniors

• Created all accounts for Directors and Seniors through Ava

• Trained Executive Directors and seniors with using Ava

• Assisted with any data entry and training as requested

• Assisted with uploading menus for the facilities 2019 – Lawson Electric - Chattanooga, TN

Receptionist

• Answered all phone calls

• Complete any data entry needed

• Processed orders from electricians

• Coded all invoices

• Assisted the Accounts Payable Dept

2019 –BCBS TN (Office Team) - Chattanooga, TN

Medicaid Claims Processor

• Validate all information on medical claim forms

• Complete any data entry needed

• Check for duplicates

• Verify if in or out of network

• Process or deny payment

2018-2018 Shaw Ind. - Dalton, GA

Frontline Call Center - Customer Representative

• Answer multiple phone calls a day

• Process new orders and check existing orders

• Assist customers with any order/questions

• Answer multiple emails a day

2005- 2017 TractManager, Inc - Chattanooga, TN

Client Solutions Advisor

• Offers consulting services to hospitals.

• Serve as a System Administrator for the hospitals that we support.

• Helps with database management and processes.

• Travels to client locations as contracted.

Client Services Manager/IT

• Managed helpdesk team in client support care.

• Performed SQL changes to client databases upon request. Client Services /Trainer/Contract Specialist

• Answering helpdesk phones helping clients with questions.

• Answering helpdesk emails from clients.

• Do Webex base training for hospital clients on TractManager system. 2001-2004 TractManager LLC - Chattanooga, TN

Contract Specialist

• Scan hospital contracts from various hospitals.

• Input data from contracts into our system.

• QA and verify contracts for client viewing.

1988-2000 Shaw, Ind. - Ringgold, GA

Customer Service – Manager Assistant

• Performed receptionist duties in high volume office.

• Answered multiple phone lines and order entry.

• Assisted customers with their needs or complaints.

• Assisted manager in creating spreadsheets for administrative meetings. Computer Experience

I have experience in Microsoft Word, Excel, Lotus Notes, Microsoft Outlook, Adobe Acrobat, Microsoft PowerPoint and some SQL. I also have management experience and several years of Customer Service experience.

EDUCATION

2000-2002 Northwestern Tech. College Rock Springs, GA

• Certificate in Medical Transcription.

• Graduated from Rossville High School in 1985.

REFERENCES

Ryan Scafe – 423-***-****

Rebekah Sharp – 423-***-****

Billy Vineyard – 423-***-****

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