Office Manager & Practice Operations Leader
Resume:
Bethany Buck
Office Manager Practice Operations Staff Leadership Administration
Toledo, Oh
Phone:419-***-****
Email: **************@*****.***
PROFESSIONAL SUMMARY
Resourceful and experienced Office Manager with 20+ years of experience in the optical industry and extensive experience managing daily office operations, supervising staff, coordinating schedules, training employees, and improving workflow efficiency. Proven ability to manage competing priorities in fast-paced environments while maintaining exceptional customer service and professional standards. Skilled in team leadership, employee development, conflict resolution, scheduling, insurance and billing processes, and administrative operations. Recognized for being dependable, organized, resourceful, and solution-oriented.
CORE SKILLS
- Office & Practice Management
- Staff Supervision & Leadership
- Employee Scheduling
- Training & Onboarding
- Workflow Optimization
- Conflict Resolution
- Team Building & Accountability
- Patient & Customer Relations
- Insurance & Billing
- Accounts Receivable
- Appointment Coordination
- Administrative Operations
- Problem Solving
- Process Improvement
- Staff Communication
- Time Management & Prioritization
- Electronic Health Records & Practice Management Systems
- Microsoft Office & Computer Skills
PROFESSIONAL EXPERIENCE
OFFICE MANAGER
Office of Dr. Theresa M. Nemeth
Toledo, Ohio
- Manage daily office operations, ensuring efficient workflow, productivity, and a high level of patient service.
- Supervise and coordinate staff responsibilities while maintaining accountability, professionalism, and teamwork.
- Create and manage employee schedules to ensure appropriate office coverage while minimizing unnecessary overtime.
- Train and onboard new employees, providing guidance on office procedures, patient service, software, and daily responsibilities.
- Delegate daily tasks and monitor completion to improve accountability and overall productivity.
- Resolve employee and patient concerns professionally while maintaining a positive and productive work environment.
- Identify opportunities to improve office procedures and workflow, implementing changes designed to increase efficiency.
- Coordinate communication between staff members to ensure information is accurate, timely, and clearly understood.
- Manage appointment scheduling, patient communications, records, insurance information, and other administrative responsibilities.
- Assist with insurance billing, claims, payments, accounts receivable, and resolving billing discrepancies.
- Coordinate with insurance companies, laboratories, vendors, and other outside partners to resolve issues and maintain efficient operations.
- Maintain accurate patient and office records while following established privacy and confidentiality standards.
- Adapt quickly to changes in staffing, scheduling, insurance requirements, technology, and office procedures.
- Support management during organizational changes and practice transitions while maintaining continuity of patient care and office operations.
KEY PROFESSIONAL STRENGTHS
Leadership: Experienced in supervising staff, delegating responsibilities, training employees, and maintaining team accountability.
Organization: Able to manage multiple priorities simultaneously while keeping daily operations organized and on schedule.
Problem Solving: Resourceful and solution-oriented when addressing staffing, scheduling, billing, insurance, and operational challenges.
Communication: Strong verbal and written communication skills with patients, employees, doctors, insurance representatives, vendors, and outside partners.
Customer Service: Committed to creating a professional, welcoming environment and resolving concerns with patience and professionalism.
Adaptability: Comfortable learning new systems, adjusting procedures, and managing change in fast-paced office environments.
EDUCATION
Dayton Job Corps
CPR Certification
Owens College
REFERENCES
Available upon request.
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