Customer Service Representative and Sales Specialist

Gwendolyn Walden

**** ** **** *******, *** Gainesville, Florida 32608 352-***-**** ****.********@*****.*** Objective

Challenging position in customer service for a persuasive communicator and creative problem solver with a strong aptitude for sales and a willingness to take the initiative. Ability to actively serve customers, resolve issues, initiate changes, teach co- workers and remain calm regardless of stressful situations. Education

Coral Springs High School Gainesville, Florida

Diploma in General Studies Jun 1994

Coursework in General Studies

Skills

• Handle multiple customer interactions per

day, giving detailed, personalized, friendly

& polite service to ensure customer service

to insure customer satisfaction.

• Microsoft Office Suite

• LiveChat

• Stress Management

• Interpersonal Skills

• Problem Solving

• Time management

• Teamwork

• Adaptability

Job Experience

Customer Service Representative, Everise Aug 2022 -Present Gainesville, FL

• Responsible for answering inbound phone calls for members.

• Answer questions related to their healthcare benefits.

• Utilize and navigate multiple systems simultaneously

• Resolve customer issues via one call resolution guidelines and /or escalated process

• Responsible for call disposition or compiling and documenting customer information as required. Customer Service Specialist, Nike Apr 2022 Aug

Gainesville, FL

• Responds to customer interactions regarding billing

• Ability to conduct basic computer/internet troubleshooting

• Develop and maintain documentation of processes and best practices

• Handle up to 50+ incoming and outgoing calls a day.

• Ability to upsell adequately

Materials Specialist, UF Health Shands Dec 2019 to Jun 2022 Gainesville, FL

• Responsible for maintaining non-expired patient care supplies in clinical and non-clinical par-serviced areas.

• Utilize inventory management technology and inventory management processes to inventory

• order and restock patient care supplies.

• Utilize inventory controls best stocking practices to ensure The Joint Commission (TJC) and other regulatory agency standards at all times.

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