Microsoft 365 & Azure System Administrator

SANGHASEVAK RAMDAS GEDAM

AZURE & MICROSOFT *** (O365) ADMINISTRATOR

Phone: +91-820******* +91-963******* Email: *************@*****.***

LinkedIn: www.linkedin.com/in/sanghasevak-gedam-4b458128 Trailhead: trailblazer.me/id/sgedam6

PROFESSIONAL SUMMARY

System Administrator with 4.8+ years of overall IT infrastructure and end-user support experience, including 3+ years of experience working with Microsoft 365/O365 administration and Windows environments. Experienced in Microsoft 365 Admin Center, user lifecycle management, license assignment, mailbox configuration, password resets, access provisioning, Active Directory, Group Policy, Windows Server, endpoint support, networking, security tools, and IT ticketing. Familiar with Microsoft Azure administration and cloud infrastructure concepts including Azure Portal, virtual machines, networking, identity and access management. Strong troubleshooting skills with experience supporting onsite and remote users.

CORE SKILLS

• Microsoft 365 / O365: Microsoft 365 Admin Center, user management, license assignment, mailbox configuration, password reset, access provisioning, policy configuration

• Microsoft Azure: Azure Portal, Azure Virtual Machines, resource management, VNet/subnet concepts, NSG concepts, identity and access concepts

• Identity & Access: Active Directory, Group Policy, users/groups, onboarding/offboarding, access provisioning

• Windows Administration: Windows 10/11, Windows Server 2016/2019, software deployment, patch management

• Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi troubleshooting

• Endpoint Security: CrowdStrike, Seqrite Endpoint Security 7.6, antivirus deployment and endpoint troubleshooting

• ITSM & Support: BMC Remedy, Keka, Freshservice, Level 1/2 support, remote desktop support

• Cloud & DevOps Exposure: AWS EC2, VPC, S3, IAM, Docker, Kubernetes, Ansible, Jenkins, Maven, Git/GitHub

• Remote Tools: AnyDesk, UltraViewer, RDP

PROFESSIONAL EXPERIENCE

System Administrator 3Gen Consulting Services Pvt. Ltd., Pune, Maharashtra October 2023 – Present

• Administer Microsoft 365/O365 users and services through the Microsoft 365 Admin Center.

• Perform user onboarding/offboarding, account creation, group membership, email setup, license assignment, and access provisioning.

• Manage Microsoft 365 mailboxes, password resets, account access, and common end-user administration tasks.

• Administer Windows Server 2016/2019, Active Directory, and Group Policy.

• Support Windows desktops and laptops including installation, configuration, troubleshooting, and patch management.

• Troubleshoot TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi connectivity issues.

• Manage incidents and service requests using BMC Remedy and Keka.

• Provide remote and onsite technical support for 200+ end users.

• Support endpoint security operations using CrowdStrike and Seqrite Endpoint Security.

• Coordinate hardware setup, imaging, printer/peripheral support, software deployment, and system upgrades.

• Work with Azure/AWS cloud administration concepts as part of broader cloud and system administration activities.

Desktop Support Engineer Alchemy Techsol India Pvt. Ltd. (Client: HCL Tech Pvt. Ltd.), Pune March 2022 – June 2023

• Delivered desktop support for hardware, software, Windows, and connectivity issues.

• Assisted with network troubleshooting and system configuration.

• Managed incidents and service requests using BMC Remedy.

• Supported Microsoft 365/Office applications, account access, and common endpoint issues.

Salesforce Intern/Developer Pegasus Technologies & Software Pvt. Ltd., Pune October 2021 – March 2022

• Developed and administered Salesforce solutions using Apex and Visualforce.

• Worked on live projects and gained hands-on experience with Salesforce Lightning.

Desktop Support Engineer Elnet Galaxy, Nagpur, Maharashtra December 2019 – October 2021

• Provided technical support for desktop, Windows, software, hardware, and network issues.

• Administered and maintained Windows operating systems and business applications.

• Troubleshot hardware, software, and network connectivity issues.

MICROSOFT 365 / AZURE ADMINISTRATION RESPONSIBILITIES

• Microsoft 365 Admin Center: user administration, license management, mailbox configuration, password resets, and access provisioning.

• User lifecycle management: onboarding, offboarding, group membership, email setup, and permissions.

• Active Directory and Windows identity administration.

• Azure administration exposure: Azure Portal, resource management, Azure VM concepts, virtual networking, and identity/access concepts.

• Troubleshooting Microsoft 365 account, access, desktop, application, and connectivity issues.

• Endpoint security and enterprise antivirus administration support.

• Documentation of recurring issues and creation of user-friendly support procedures.

PROJECT HIGHLIGHTS

• Remote Work Deployment: Configured VPN access and remote desktop services for 200+ employees during the transition to remote work.

• Windows Upgrade: Supported Windows 10 migration across company devices with minimal disruption.

• Endpoint Security Overhaul: Deployed CrowdStrike antivirus solution to endpoints and supported security best practices.

• Microsoft 365 Administration: Supported user accounts, mailboxes, licensing, passwords, and access-management activities through Microsoft 365 Admin Center.

EDUCATION

• Master of Technology in Electronics & Communication (ECE) – Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur August 2022

• Bachelor of Electronics & Tele-communication (ETC) – Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur July 2018

TECHNICAL TOOLS & PLATFORMS

• Microsoft: Microsoft 365 Admin Center, Active Directory, Group Policy, Windows Server 2016/2019

• Azure: Azure Portal, Azure VM, VNet/Subnet concepts, NSG concepts, Identity & Access concepts

• AWS: EC2, VPC, S3, IAM, Lambda, Auto Scaling

• Operating Systems: Windows 10/11, Windows Server 2016/2019

• Networking: DNS, DHCP, VPN, LAN/WAN, Wi-Fi, TCP/IP

• ITSM: BMC Remedy, Keka, Freshservice

• Security: CrowdStrike, Seqrite Endpoint Security 7.6

• DevOps: Docker, Kubernetes, Ansible, Chef, Jenkins, Maven, Git/GitHub

PERSONAL INFORMATION

• Languages: English, Marathi, Hindi

• Location: Nagpur, Maharashtra, India

DECLARATION

I hereby declare that the information furnished above is authentic and true to the best of my knowledge.

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