Epic EMR Go-Live & Support Consultant

UWAGBOE KELLY OSARENIYE

EHR ANALYST EPIC & CERNER CLINICAL APPLICATIONS GO-LIVE SUPPORT

Dallas, TX • 945-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Healthcare EHR Analyst with extensive experience supporting Epic and Cerner implementations, clinical workflows, system deployments, go-live initiatives, and end-user training across hospital and ambulatory environments. Experienced in providing at-the-elbow support to physicians, nurses, clinicians, radiology teams, and administrative staff; troubleshooting workflow issues; validating system functionality; and helping users navigate complex EHR processes. Proficient in Epic Cadence, Ambulatory, Radiant, ClinDoc, Optime and Cerner PowerChart/SurgiNet. Recognized for strong communication, rapid problem-solving, quality-focused execution, and the ability to translate EHR workflows into practical solutions.

CORE EHR EXPERTISE

Epic: Cadence • Ambulatory • Radiant • ClinDoc • Optime • Beacon • Willow • ADT • ASAP

Cerner: PowerChart • SurgiNet • iView • Dynamic Documentation

Clinical Applications: CPOE • In-Basket • MAR • Doc Flowsheets • Orders & Order Sets • Navigators • Worklists • Medication Reconciliation

Implementation: Go-Live Support • Elbow Support • Workflow Validation • Issue Escalation • Command Center Coordination • End-User Training

Technology: Windows • Linux • VMware • Microsoft Office

PROFESSIONAL EXPERIENCE

Missouri Baptist Sullivan Hospital Missouri 09/2025–10/2025

EHR / Clinical Systems Support

• Supported front-desk workflows including patient check-in/check-out, insurance verification, end-of-day processing, and cash-register closing.

• Assisted practice managers with claim edits, claim submission, reporting, and daily batch closeout activities.

• Trained and supported staff in document scanning, appointment scheduling, multi-scheduling, and rescheduling workflows.

Christus Health San Antonio, TX 02/2024–03/2024

EHR Go-Live Support

• Provided at-the-elbow support during an inpatient go-live across Pre-Op, Intra-Op, Post-Op, and PACU workflows.

• Assisted providers with pre- and post-operative orders, including admissions, transfers, and discharges.

• Helped clinical users navigate workflows and resolve issues during live patient-care operations.

New York City Health + Hospitals New York, NY 10/2019–11/2019

Epic Ambulatory Support

• Supported clinicians with In-Basket management, documentation, progress notes, orders, and preference lists.

• Assisted nurses and physicians with Doc Flowsheets, navigators, patient arrival/discharge workflows, discharge planning, and patient education.

• Supported MAR task scheduling and helped clinical users maintain accurate workflow documentation.

Mayo Clinic Rochester, MN 04/2018–05/2018

Epic Beacon Support

• Provided clinical-floor support for In-Basket, physician note-writing, documentation, orders, and Doc Flowsheets.

• Supported nurses and physicians with navigators, patient arrival/discharge workflows, discharge planning, worklists, and preference lists.

• Provided end-user education and workflow assistance in a high-acuity healthcare environment.

Northwestern Medicine Illinois 02/2018–03/2018

Epic Radiant / Interventional Radiology Support

• Provided at-the-elbow support to radiology technologists using Epic Radiant.

• Supported Diagnostic X-Ray, Ultrasound, MRI, and CT workflows.

• Assisted users with locating orders, documenting performed tests, finding patients on schedules, and navigating workflow processes.

St. Luke’s University Medical System Allentown, PA 01/2018–02/2018

Epic Cadence / Ambulatory Support

• Supported registration, insurance verification, patient check-in/check-out, end-of-day processing, and appointment scheduling.

• Assisted practice managers with claim edits, claim submission, reporting, and batch closeout.

• Educated clinical users on documentation, In-Basket management, navigators, discharge workflows, and patient education processes.

• Documented failed cases and communicated actionable details to the command center for further investigation.

Vanderbilt University Medical Center Nashville, TN 10/2017–11/2017

Epic 2017 / Optime Support

• Supported clinicians with In-Basket, progress notes, Doc Flowsheets, orders, documentation, navigators, and worklists.

• Educated nurses and physicians on encounter documentation, preference lists, discharge workflows, and MAR task scheduling.

Texas Health Physician Group Dallas, TX 10/2017

Epic Cadence / Ambulatory – Wave 2

• Supported patient registration, check-in/check-out, insurance verification, scheduling, rescheduling, and end-of-day workflows.

• Assisted practice managers with claim edits, claim submission, reporting, and batch closeout.

• Educated clinical staff on documentation, In-Basket management, navigators, discharge workflows, and preference lists.

• Communicated failed cases to the command center with sufficient detail for investigation and resolution.

USA Medical Center Mobile, AL 09/2017

Cerner SurgiNet / PowerChart Support

• Participated in physician training and workflow validation with clinical stakeholders.

• Supported surgeons and anesthesiologists with Power Plans, SurgiNet documentation, order entry, order sets, and order review.

• Assisted anesthesiology users with case preferences, macros, medication documentation, monitors, and record association.

• Provided end-user workflow support and troubleshooting.

Texas Health Physician Group Dallas, TX 07/2017–08/2017

Epic Cadence / Ambulatory – Wave 1

• Supported front-desk registration, insurance verification, check-in/check-out, scheduling, rescheduling, and end-of-day workflows.

• Assisted practice managers with claim edits, submissions, reporting, and daily batch closeout.

• Educated clinical users on documentation, In-Basket, navigators, discharge workflows, and preference lists.

• Escalated failed cases to the command center with clear documentation for investigation.

Houston Methodist Hospital Houston, TX 05/2017–06/2017

Epic ClinDoc – NICU / Postpartum / Nursery

• Provided at-the-elbow support during an inpatient go-live across NICU, postpartum, and nursery workflows.

• Supported clinicians with encounter documentation, In-Basket, navigators, flow sheets, worklists, and MAR tasks.

• Assisted providers with releasing, acknowledging, and completing orders; medication reconciliation; and medication, lab, and procedure ordering.

Dallas Methodist Charlton Hospital Dallas, TX 03/2017–04/2017

Epic ClinDoc – MedSurg

• Provided at-the-elbow support during an inpatient go-live in a MedSurg environment.

• Educated clinicians on documentation, In-Basket, navigators, flow sheets, worklists, and MAR workflows.

• Supported providers with order management, medication reconciliation, and medication, lab, and procedure ordering.

Great Lakes Pediatrics Warren, MI 02/2016

Epic Cadence Support

• Supported clinicians with Hyperspace flow sheets, front-desk registration, appointment scheduling, and cash-drawer balancing.

• Escalated issues to the command center through issue tickets and assisted super users with workflow resolution.

St. Luke Medical Group Clinton, MO 08/2015

Epic Radiant Support

• Provided at-the-elbow support to radiology technologists and supported Diagnostic X-Ray, Ultrasound, MRI, and CT workflows.

• Assisted users with locating orders, resulting performed tests, patient schedules, and workflow processes.

Sanford Health Medical Center Fargo, ND 04/2015–06/2015

Epic Radiant Support

• Provided at-the-elbow support to radiology technologists and supported Diagnostic X-Ray, Ultrasound, MRI, and CT workflows.

• Assisted with orders, performed-test results, patient scheduling, and radiology workflow processes.

• Supported anesthesiologists with documentation workflows and nurses with Doc Flowsheets, orders, and clinical documentation.

EDUCATION

University of North Texas — Biology, 2014

Collin College — General Studies, 2012

PROFESSIONAL & TECHNICAL SKILLS

Epic EHR • Cerner EHR • Clinical Workflow Analysis • EHR Implementation • Go-Live Support • End-User Training • Workflow Validation • Clinical Documentation • CPOE • Orders & Order Sets • Medication Administration Record (MAR) • In-Basket • Patient Scheduling • Registration • Radiology Workflows • Surgical Workflows • Physician/Nursing Support • Issue Escalation • Command Center Coordination • Microsoft Office • Windows • Linux • VMware

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