Data Entry & Customer Service Specialist

Angel Crouch

Skills

Seeking to apply my experience in data entry and customer service to the position. Experience

March 2024-Present

TELUS Digital

● Evaluate search engine results for relevance and accuracy

● Provide feedback on the quality of online content and user experience

● Identify and report spam, inappropriate content, and fake news

● Follow guidelines and criteria to ensure consistency in ratings

● Communicate effectively with team members and supervisors regarding task completion and any issues encountered

January 2023-March 2024

Caregiver

● Took care of my fiance after his workplace accident June 2022- December 2022

Park City Culinary Institute Salt Lake City, UT — Admissions Advisor

● Adapted quickly to company processes to guide students in online and in-person education programs.

● Supported students through the entire educational journey, from enrollment to graduation.

● Assessed and advised students on suitable courses based on interests and skills, ensuring alignment with their learning goals.

● Established an organized admissions process, including lead generation, appointment setting, and follow-ups.

● Provided consistent support to students and families, enhancing their experience from admissions through program completion.

● Maintained accurate, organized CRM records for efficient data access and updates.

● Communicated professionally with students and families across various platforms, offering clear information on programs and admissions.

● Exceeded daily engagement and performance targets in a high-paced setting, demonstrating a results-driven approach.

June 2021- June 2022

Conduent, Remote — Technical Support Representative

● Answered 100 (avg) calls per day, exceeding quotas by 15%.

● Exceeded quotas by 15% while maintaining pace and customer satisfaction from home with little oversight.

● Provided prompt customer support with a professional, friendly, and patient attitude.

● Listened, diagnosed and resolved technical issues guiding users through step-by step solutions.

● Proactively memorized over 55 company products and services.

● Completed customer insight reports and input over 12,000 units of sensitive data (PPI).

● Received a 5-star customer satisfaction rating through voice, chat, and email communications.

● Politely addressed any customers complaints, escalating to management when necessary. June 2020- December 2020, January 2023- present

DoorDash, Sumter SC - Delivery Driver

● Securely delivered 1000+ orders from a variety of sources including fast food chains, restaurants, and convenience stores.

3330 Ashlynn Way Sumter SC, 29154 839-***-**** ****************@*****.***

● Provided friendly and professional customer service resulting in 200+ 5-star reviews.

● Navigated the city using an app-integrated GPS and utilized local knowledge for more efficient routes.

● Completed company onboarding, alcohol delivery and COVID-19 compliance training.

● Communicated with restaurants and company representatives to ensure 100% customer satisfaction with every order.

● Maintained a reliable vehicle and driving record with zero accidents or violations to date. 2018-2019

Papa John’s Pizza, Sumter SC - Delivery Driver

● Anticipated customer needs and provided them with high quality service while upholding brand values and standards to ensure customer satisfaction.

● Operated front of business services including answering 100+ calls/day. taking orders, handling payment, and food delivery providing exceptional customer service.

● Meticulously handled POS system transactions including credit, cash, and refunds measuring $3,000 to $5,000 per shift to insure seamless and accurate cash flow. .

● Prepared raw food materials and stocked and prepared frozen food materials to cook over 30 menu items to feed 100-500 customers/day;

● Mastered POS systems to route 100+ deliveries/day

● Securely delivered 2000+ orders while maintaining a reliable vehicle and driving record with zero accidents or violations to date.

● Navigated the city using an app-integrated GPS and utilized local knowledge for more efficient routes ensuring prompt and safe delivery of all customer orders.

● Maintained and organized customer receipts and cash measuring in $300+/day for recording and admittance to management at the end of shift. 2017-2018

Econo Lodge, Sumter SC - Front Desk Clerk

● Greeted guests and responded to guest inquiries, and issues in a timely, personable and efficient manner to resolve guest concerns.

● Liaise with housekeeping to ensure all rooms were clean and ready to accommodate new guest arrivals

● Kept records of room availability for incoming reservations and updated information into the database.

● Computed customer bills, collected payments in form of cash, check, credit cards, and debit cards, gave receipts and gave accurate change to guests maintaining the cash till.

● Updated room availability in the database, new maintenance completed to rooms, and notified maintenance when work was required.

● Balance all credit card transactions in database to match the credit card machine totals; balance credit card transactions and cash transactions to match the guest check in paperwork totals.

● Audited all accounts in database to compile a report to be submitted to owner outlining guest check in and total gross revenue for the day, month, and year to be submitted nightly. 2016-2017

Sykes Incorporated, Sumter SC - Customer Service Representative

● Provide account services to clients, including a full range of banking services.

● Produce extraordinary results measured by customer satisfaction, efficiency, call quality, and established metrics.

● Answered 75-100+ calls/day from retail customers regarding their account balances, transaction history, and any general inquiries.

● Processed transactions, offered other retail banking products and escalated calls as needed.

● Worked with branch personnel as needed to resolve customer issues.

● Handled customer complaints, discrepancies, requests, and inquiries offering smart solutions to meet customer needs.

Education

2017-2019

California University of Pennsylvania, California PA - English, Creative Writing Completed 80+ hours in a Bachelor’s of Arts in English with a concentration in Creative Writing and two minors in History and Spanish.

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