Customer Service & Accounts Payable Specialist

Kendall Mulcahy

***** ***** ****** ******* *******, AZ 85085 757-***-**** *******.*******@*****.***

Professional Summary

Dynamic, solutions-oriented customer service professional with superior multi-tasking skills adept at addressing a variety of situations smoothly and efficiently in a fast-paced work environment.

Core Qualifications

●Extensive customer service experience, including high-pressure serving environments while maintaining a book of high value clients or organizations

●Outstanding ability to provide customer direction with clarity and courtesy

●Strong organizational and time management skills

●Expertise at resolving customer issues

●Established record of trustworthiness

●Ability to present and provide information and visualizations by providing the proposal on the needs of the client and or company.

Experience

Accounts Payable Specialist April 2024-Current

Custom Control Sensors Phoenix, AZ

Responsible for High volume ap, including invoice entry, 3 way matching, and submitting payments for approval. Monitor AP email inbox for invoices and respond to inquiries. Meetings with purchasing and receivers to touch base weekly. Interact with vendors in a professional and timely manner. Setup new vendors and ensure that all vendors have the required tax identification and W-9 information on file. Miscellaneous ongoing/special projects. Matching and batching code, resolving A/P issues, updating and reconciling sub-ledger to G/L and processing checks. Process credit memos and completing month end duties. Systems used daily Excel, siteline, microsoft products.

Accounts Payable Specialist October 2023- January 2024

California Closets Phoenix, AZ

Responsible for High volume ap, including invoice entry, 3 way matching, and submitting payments for approval. Monitor AP email inbox for invoices and respond to inquiries. Meetings with purchasing and receivers to touch base weekly. Interact with vendors in a professional and timely manner. Setup new vendors and ensure that all vendors have the required tax identification and W-9 information on file. Miscellaneous ongoing/special projects. Matching and batching code, resolving A/P issues, updating and reconciling sub-ledger to G/L and processing checks. Process credit memos and completing month end duties. Systems used daily Excel, Epicor and quickbooks.

Accounts Receivable/ Collections Specialist April 2023-October 2023

Interior Logic Group Phoenix, AZ

Responsible for reconciling and collecting on National Home Builders by sending weekly statements and invoices. Reconciliation and extensive auditing of Accounts Receivables, Analyze PO’s, Pre-bills, pricing-contracts, and cash-remittances to resolve billing errors and cash-application misapplications, Write-up adjustments to clear balances, Monitor and sign/submit lien-releases regularly, develop working relationship with customer contacts and correspond regularly on status of past-due invoices, Assist with Month end close. Systems used SAP, Supply pro, Outlook, Builder trend, excel, word, Microsoft teams, Adobe Acrobat.

Accounting Clerk December 2020 – January 2023

Union Park Elementary (Deer Valley Unified School District) Phoenix, AZ

Responsible for obtaining and organizing financial data for use in maintaining accounting records and maintaining and ordering any and all supplies for the school by performing the following duties.

●Computes, prepares and monitors financial records for school accounts within yearly budgets.

●Budget development.

●Prepares, records, maintains and distributes appropriate forms, reports and records, supplies and other items from a variety of approved vendors.

●Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items.

●Ensures the deposits are properly prepared and deposited at the bank.

●Order, receive and distribute all supplies for the school.

●Communicate and work with the students, parents and staff, providing information and customary courtesy

Customer Service Advocate January 2019 – October 2020

Cigna Phoenix, AZ

Responsible for everything and anything that had to do with medical insurance from the client all the way through to the providers.

●Created and Approved prior authorizations and approvals

●Take ownership of issues pertaining to medical and dental procedures, resolve and handle them with providers.

●Articulate and present the correct information from the correct groups to ensure proper approval.

●Process and maintain balances and relationships with negotiations and billing practices.

●Build rapport and trust with the client and providers to make sure to explain the complexities of the plan and what is available to them.

Bartender Sep 2013 – Dec 2018

Young Veterans Brewing Company Virginia Beach, VA

Responsible for the establishment and maintenance of a positive and communal environment by providing excellent customer service and extensive knowledge of the brewing process and product.

• Managed bar operations and served as ABC Manager

Education High School Diploma- 2007 Princess Anne High School - Virginia Beach, VA

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