Network Operations & Routing Specialist
Resume:
RICHARD N FONCHAM
Laurel MD *0724
*********@*******.***
240-***-**** CELL
Professional Summary:
Primarily supported Network Operations by managing customer devices, identifying issues, and resolving configuration-related problems.
Collaborated with equipment and service vendors to support network operations.
Interfaced directly with clients, responding to requests and communicating network issues and business impacts.
Hands-on experience with routing protocols and configurations, including EIGRP, OSPF, and RIP.
Performed root cause analysis, complex implementations, and network configurations.
Assisted in designing and implementing IP subnetting for client networks.
Experienced with trouble ticketing systems such as Remedy, Peregrine, and Action Request System.
Provided server administration and troubleshooting support on Windows NT/2000 environments.
Led and supported incident bridge calls, providing timely updates, engaging Tier 2/3 teams, and ensuring adherence to escalation procedures and SLAs.
Troubleshot LAN/WAN and circuit-level issues by validating routing paths, interface health, and traffic flow using tools such as NetScout and Fluke.
Managed end-to-end incident lifecycle, including ticket creation, updates, documentation, and closure, while maintaining detailed RCA reports for critical incidents.
Performed proactive and reactive fault isolation and resolution using Spectrum and SolarWinds.
Worked with Cisco switches and performed advanced configuration and troubleshooting.
Troubleshot circuit, LAN, WAN, ingress, and egress connectivity issues across various network configurations, systems, and protocols.
Handled device replacement cycles and performed break-fix maintenance on supported network equipment.
Performed configuration management, maintenance, and troubleshooting of circuits within the Verizon network.
24/7 network operations provide support to Verizon customers and ISPs via telephone.
Remotely troubleshot 56 kbps, Frame Relay, ATM, T1, and T3 circuits.
Conducted end-to-end testing of T1 and T3 connections with telecom providers.
Experienced with network technologies including OSI model, TCP/IP, routing, switching, VLANs, VTP, IPsec, DNS/DHCP, QoS, VoIP, and HSRP.
Worked with Exchange clusters, EMC Symmetrix storage area networks, and remote workstation environments.
Technical Skills:
Network Monitoring Tools: SolarWinds, Splunk, NetScout, HP OpenView
Routing & Switching: BGP, OSPF, EIGRP, RIP, VLANs, STP
Protocols: TCP/IP, DNS, DHCP, NAT, QoS
Ticketing Tools: Remedy, Peregrine, ARS
Devices: Cisco Routers & Switches (list series)
Systems & Software: Working knowledge of relevant technologies (e.g., Windows 11,10, and Unix platforms and IPAM/DNS/DHCP for network engineering.
Routing Protocol: OSPF, BGP, EIGRP and RIP
CISCO routers: 3600, 3800, 3900, ISR Router 3925
Cisco switches: 3560, 2960, 3850 4006,6500 and 6509, Cisco catalyst 9300 access switch.
H3C switches: 5550, 5552 and 5500 and Meraki switches
Technologies: ACL, Ethernet, DHCP, DNS, PPP, ARP, TCP, UDP, Frame Relay, EIGRP, STP, OSI MODEL and TCP/IP
Education:
Bachelor of Science Degree in Accounting, South-eastern University Washington, DC, June 1988
Certification:
CCNA (Cisco Certified Network Associate Routing and Switching).
Pursuing my CCNP
MCP (Microsoft Certified Professional MCP), June 2001
Professional Experience:
Oct 2019 – Present
Network Engineer / Enterprise Operations Center (EOC) Analyst SR. Lan Engineer/CCNA, MCP
Managed incident bridge calls with support teams, on-call application teams, network teams, and management.
Monitored network management systems, performed troubleshooting, and coordinated with telecom providers to drive restoration efforts.
Utilized network testing tools such as Fluke and NetScout.
Sent internal and external service communications to system owners and DOT groups regarding outages and restorations.
Used packet-level analysis and traffic inspection tools to troubleshoot complex connectivity and application performance issues.
Analysed network traffic addressed risks and managed network security incidents using
network monitoring tools such as Solar wind, Cisco Works, Operations Bridge Manager and WhatsApp Gold.
Performed 24/7 monitoring of global network infrastructure, proactively identifying alerts and performance degradation.
Monitored network health metrics such as latency, packet loss, and interface errors to maintain high availability.
Initiated bridge calls for P1 and P2 incidents and sent communications as per SOP guidelines.
Leveraged SolarWinds and NetScout for proactive alerting, performance monitoring, and root cause analysis.
Used terminal tools (e.g., Securocrat/SSH clients) for remote access and troubleshooting of network devices.
Opened tickets with AT&T for circuit outages and followed up to ensure timely restoration.
Monitored all DOT circuits, routers, switches, and applications for performance and availability issues.
Coordinated with site contacts to verify power and equipment status during outages.
Configured and troubleshot LAN technologies including VLANs, VTP, Spanning Tree (STP), trucking, and EtherChannel and Cisco WLC and AP
Installed, maintained, and replaced faulty network devices across client environments.
Engaged with equipment vendors and service providers to support network operations.
Ensured network availability and data integrity through preventive maintenance and upgrades.
Configured Cisco switches for both data and VoIP environments.
Utilized additional network testing tools such as NetScout and Klein Toner.
Collaborated with internal DOT teams to resolve network and security-related issues.
Troubleshot routing protocols (OSPF and EIGRP) during migrations and new client implementations.
Monitored DOT data centers (D1 and D2) for failovers during maintenance windows.
Managed LAN/WAN environments and overall network administration.
Led incident bridge calls and delivered RCA reports for critical outages.
Supported data center operations including rack and stack, cabling, and MACD activities.
Followed structured change management processes for network upgrades and maintenance.
Maintained network documentation, topology diagrams, and inventory records.
Handled service desk activities after hours, including ticket creation and issue resolution.
Performed password resets and user support tasks as required.
Provided end-user support, including application installation and troubleshooting when needed.
United States Department of Energy Washington, DC 20585 Sep 2018 – Dec 2019
Network Engineer 2
Utilized network testing tools such as Fluke and NetScout.
Performed root cause analysis, complex implementations, and network configurations.
Developed strategies to optimize network infrastructure, enhance security policies, and improve client connectivity.
Investigated one-way traffic, intermittent connectivity, and routing anomalies during critical incidents.
Conducted real-time incident triage by assessing impact, prioritizing severity (P1/P2), and initiating mitigation steps.
Provided hands-on support for maintenance, performance monitoring, and optimization of LAN/WAN infrastructure, including physical cabling and wireless environments.
Designed, configured, implemented, and troubleshot LAN technologies including VLANs, VTP, Spanning Tree (STP), trucking, and EtherChannel.
Installed, maintained, and replaced routers, switches, and other network equipment across client environments.
Supported VoIP solutions including CUCM, Call Manager, SCCP, MGCP, and analog voice integrations.
Configured SIP/SCCP phones and MGCP gateways.
Performed network optimization for voice traffic, focusing on QoS, latency, and jitter.
Collaborated with equipment vendors and service providers to support network operations.
Ensured network availability and data integrity through preventive maintenance and system upgrades.
Configured Cisco switches for both data and VoIP environments and supported Cisco Collaboration Devices (CICD).
Utilized additional testing tools such as NetScout and Klein Toner for diagnostics.
Interfaced with internal Department of Energy teams to resolve network and security-related issues.
Troubleshot routing protocols (OSPF and EIGRP) during migrations and new client implementations.
Worked with routing protocols including EIGRP, OSPF, and RIP.
Monitored DOE data centers (D1 and D2) for failover during maintenance windows.
Performed LAN/WAN administration and overall network support.
IBM COMPANY/Experis, Washington DC Sep 2017 – Sept 2018
Network Engineer
Performed configuration, deployment, monitoring, troubleshooting, and analysis of WAN, LAN, and wireless infrastructure to support voice, Wi-Fi, video, and data services for Howard University, Washington, DC.
Led migration from legacy switches (3Com, 3500, 4000, and 6500 series) to newer switching platforms.
Performed root cause analysis, complex implementations, and network configurations.
Developed strategies to optimize network infrastructure, enhance security policies, and improve client connectivity.
Designed, configured, implemented, and troubleshot LAN technologies including VLANs, VTP, Spanning Tree (STP), trucking, and EtherChannel.
Installed, maintained, and replaced routers, switches, and other network equipment across client environments.
Collaborated with equipment vendors and service providers to support network operations.
Ensured network availability and data integrity through preventive maintenance and system upgrades.
Utilized network testing tools such as Fluke, NetScout, and Klein Toner for diagnostics and troubleshooting.
Interfaced with internal IBM teams to resolve network and security-related issues.
Troubleshot routing protocols (OSPF and EIGRP) during migrations and new client implementations.
Worked with routing protocols including EIGRP, OSPF, and RIP.
Monitored data centers for failover during maintenance windows.
Performed LAN/WAN administration and overall network support.
The U.S Securities & Exchange Commission, Washington DC Dec 2015 – Aug 2017
Network Operations Canter Analyst Tiers 111
Analyzed network traffic, identified risks, and managed network security incidents using monitoring tools such as SolarWinds, NetScout, Splunk, and HP OpenView.
Performed root cause analysis, complex implementations, and network configurations.
Developed strategies to optimize network infrastructure, enhance security policies, and improve client connectivity.
Utilized Splunk for log analysis and event correlation during network incident investigations.
Designed, configured, implemented, and troubleshot LAN technologies including VLANs, VTP, Spanning Tree (STP), trucking, and EtherChannel.
Installed, maintained, and replaced routers, switches, and other network equipment across client environments.
Collaborated with equipment vendors and service providers to support network operations.
Ensured network availability and data integrity through preventive maintenance and system upgrades.
Interfaced with internal SEC teams to resolve network and security-related issues.
Troubleshot routing protocols (OSPF and EIGRP) during migrations and new client implementations.
Worked with routing protocols including EIGRP, OSPF, and RIP.
Monitored SEC data centers (D1 and D2) for failover during maintenance windows.
Performed LAN/WAN administration and overall network support.
Social Security Administration, Woodland Baltimore, MD Sep 2012 – OCT 2015
Network Operations Canter Analyst Tiers II
Served in support of Network Operations by managing Customer devices, identifying sources of problems, and resolving configuration issues.
Engaged equipment and service vendors that supported network operations.
Directly interfaced with clients; responded to client requests and notified them of network problems and business impacts.
Directly interfaced with various internal CENTURYLINK groups to resolve client network and security issues.
Involved in switch patching, equipment replacement, and upgrade during maintenance window.
Performing root cause analysis, complex implementations, and network configurations.
Troubleshot circuits, LAN, WAN, ingress, and egress connectivity incidents which may span various network configurations, systems, and protocols.
Proactively monitored client connectivity and traffic utilization using HP OpenView, Netcool and Cisco works to minimize downtime and to isolate common malfunctions and determine corrective action required.
Knowledge of HP Network Automation.
Experience using trouble ticket tracking system (Remedy, Peregrine, Action Request System)
Routing protocols (BGP, EIGRP, OSPF and RIP).
Cisco switches (2960, 3560, 4006 and 6509 multi-layer switches.
LANs & WANs Administration.
Washington Metropolitan Area Transit Authority, Washington, DC Mar 2011 – Aug 2012
Network Operations Canter Analyst Tiers II
Provided both statistical and graphical performance information on the network.
Reported information on traffic patterns, bandwidth utilization, protocols used, and tuning recommendations from our team of experienced Senior Network Operation Analysts.
Constructed and maintained a graphical network map for WMATA.
Troubleshot circuits, LAN, WAN, ingress, and egress connectivity incidents which may span various network configurations, systems, and protocols.
Stored and maintained router and/or switch configurations on a secure server.
Tracked and reported on quality level of service for Networks, Groups, Servers, and Functional Units in conformance to SLAs.
Replaced network devices every three years and break/fix maintenance on all currently supported devices.
Provided hardware and software support for Windows NT/2000 server, UNIX hosts, Cisco routers, switches, CSU/DSUs, and communication circuits.
Provided server administration and troubleshooting (Windows NT/2000).
Performed proactive and reactive fault isolation and resolutions via Spectrum, SolarWinds and WhatsApp Gold
Cisco routers (2600,3600,3800 7200,7513) and advanced Cisco configuration & troubleshooting.
Routing protocols (BGP, EIGRP, OSPF and RIP).
Cisco switches (2900, 4000. 4006 and 6509 multi-layer switches).
Remedy ticketing system.
LANs & WANs Administration.
Verizon, Reston, VA May 2007 – Apr 2011
Network Engineer
Performed configuration management, maintenance and troubleshooting of circuits for the Verizon network.
Equipment Supported: DSU/CSU, Cisco 7000, 2500,3800 routers, Cisco catalyst 1900, 2600 and 4000 switches.
Remotely troubleshot 56 kbps, frame-relay, ATM, T1 and T3 lines.
Assisted in performing the task of installing 50,000 modems, BHR, FIOS for Venison network.
Worked with various LEC and long distant carriers ensuring delivery of Frame Relay circuits.
Utilized the Remedy ticketing system to track and report user and network issues.
Provided network operations support via telephone to Verizon customers and ISPs in a 24/7 networking environment.
Use Unix operating system on the network.
Performed proactive and reactive fault isolation and resolutions via HP OPENVIEW.
Protocols used include BGP, Frame Relay, ATM and EIGRP.
Test circuit head-to-head testing with telephone companies to help isolate and resolve network problems.
LANs & WANs Administration.
Lockheed Martin, Lanham, MD Dec 2004 – Apr 2007
Network Engineer
MCI (UUNET), Ashburn, VA Mar 1999 – Oct 2004
Network Support Engineer
Credit Recovery Bureau, Inc. Alexandria, VA Jan 1997 – Feb 1999
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